Impact Research and Development Organization ICT Assistant Job in Kisumu Kenya

Impact Research and Development Organization is a registered Kenyan Non-Governmental Organization with a main office in Kisumu and regional offices in Bondo, Nyando, Rongo, Migori, Nyatike, Ndhiwa, Homa Bay, Suba, Pokot North,Eldoret, Samia, Butula Bunyala, Teso North and Teso South Districts. IRDO’s principal mandate is to design, implement and evaluate HIV/AIDS research and intervention programs that improve the health status of individuals and local communities. We are looking for qualified and experienced personnel to fill in the following position.
 
Job Summary: Reports to ICT Officer. Support the ICT Officer in a range of activities; assist in the development and implementation of technical systems and equipment, manage MIS and data systems as well as support service delivery in other working locations.
 Key Duties and Responsibilities Install, configure and troubleshooting IT equipment – Servers, PCs, Laptops, routers, switches, Smart phones, Tablets, Projectors, digital cameras.Perform preventive maintenance on various IT equipment and software – Laptops, PCs, Servers, APs, Printers, Capture all user requests as they come in via phone or email on the incidents management system and ensuring users get updates on the status and progress of their requestsLiaise with vendors to ensure that company equipment are serviced and maintained as per SLAs, and annual schedulesSupporting roll out of new applications and hardware as well as maintaining inventory of organization’s IT hardware and softwareDevelop and updating IT policies/procedures on security, configurations, tests, patches, etc.Diploma in ICT or Bachelor’s degree in Computer Science or related disciplineA+, N+, MCSE or CCNA certification would be an added advantageTwo (2) years IT experienceKnowledge of website design and development, Android Technologies, Smart Phones, LAN/WAN and WIFI configurations with experience in Cisco routers, switches, internet firewalls and wireless technologiesPlanning and organizing skills, analytical, writing, oral communication and excellent interpersonal skills.Submit applications, complete with CV, copies of certificates and testimonials, names and telephone numbers of two professional referees, current and expected salary, to reach the undersigned not later than 22nd April 2013. Only short-listed candidates will be contacted. Impact Research and Development Organization 

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