International Rescue Committee IT Officer Job in Nairobi Kenya

Sector: Information Technology          
 Employee Category: Full Time          

Scope of Work: The Information Technology department supports the organization’s work by providing reliable and scalable application development and infrastructure for the IRC’s offices in the US and around the world, including many technologically challenging locations. 

The IT officer will be primarily responsible with assisting and facilitating the installation and configuration of IT infrastructure, staff training and operations of IT activities in IRC Somalia offices in Nairobi and Somalia. The ICT Officer will work closely with the Deputy Director of Operations, Director of Field IT (or International ICT Coordinator) and all program sectors to ensure proper ICT functioning and support. Specific Responsibilities:

Installation & Configuration of:
Servers, desktop/laptop hardware and software, and peripherals.Local Area Network, wireless network, essential network services peer-to-peer or client server architecture, as appropriate.  Windows XP and Windows 7 operating system. Maintenance, Repair & Security:Perform preventative maintenance on all IRC computers and network resources.Create, implement and manage backup solutions for office/individual users and provide the necessary training on the use of these back-up solutions.Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.Create and maintain IRC computer software/hardware inventory ensuring accuracy.Create and maintain network documentation to include IP address, system access, email creation system, upgrades and changes to original network, etc.Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.Closely collaborate with International and HQ IT team on helpdesk, connectivity and other in country and global IRC IT projects.Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity.Training, Evaluation & Testing:Develop and implement user and support staff training, including training on basic care and maintenance of computers and equipment for users. Test and evaluate new technology. Prepare and submit reports that provide sufficient detail for HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans.Various Projects – Position will need to assist on various IT projects as neededCollege Degree in Computer Science or equivalent technical work experience.CCNA courses desired, MCSE or equivalent experience is required.At least three years of experience in IT professionOutlook experience required.Experience installing, configuring and managing both wired and wireless LAN, and firewalls.Computer imaging skills required.  Excellent communication and interpersonal skills required.Strong written and interpersonal skills; customer service experienceAble to work independently within a team environmentWork Environment: The position will work in the Nairobi Office and is expected to be on-site.

How to Apply

International allowances are not available for this position

IRC leading the way from harm to home.

IRC is an Equal Opportunity Employer.

IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.