Samasource IT Support Specialist Job in Nairobi, Kenya

Job Title / Position: IT Support Specialist
 

Location: Nairobi
 

Department: ICT
 

Employment Type: Full Time
 

Min. Experience: Entry Level

The Company: Samasource is a social enterprise that provides dignified, internet-based work to people living in poverty. 

We build technology that helps leverage the brain power of the poor so they can lift themselves out of poverty by providing valuable services to companies around the world. 

 

We are a dynamic and growing team with a big vision–to reduce worldwide poverty and its effects through technology. 

We need the best people to help us achieve it. We like to move fast and get things done. 

If you join us, you’ll be able to make an immediate impact, connect with some of the brightest people in the fields of social enterprise, impact sourcing, and tech. 

Samasource is supported by major corporate and philanthropic funders including eBay, Google, Cisco, the Rockefeller and Ford Foundations.

To qualify candidates must have:

• A bachelor’s degree in Computer Science or a related discipline.


• Possession of CCNA, MCSE, MCITP or any relevant professional certification an added advantage


• approximately 1-2 years of experience in IT support role


• Strong communication, interpersonal, organizational, and time management skills

Key responsibilities

• Support the organizations network infrastructure and services like the LAN, print services and  email


• Manage the installation of new versions of the systems and troubleshoot ad-hoc user problems in its functioning


• Provide ICT related support and guidance to stuff


• Conduct and supervise ICT preventive maintenance activities.


• Installing, configuring, upgrading and repairing PC hardware and software


• Conduct periodic backups of the identified information systems.


• Participate and assist in the organization of ICT related training for the stuff


• Logging of accidents in an accurate and informative manner as and when they occur.


• Create and maintain ICT configuration database for both hardware and software.


• Keep abreast of technological developments, current initiatives and changes in ICT and appraise the management accordingly

Interested candidates holding the necessary requirements good performance and references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current phone number and Email addresses by visiting http://www.samasource.org/people/#jobs and apply for the appropriate position.

The deadline time is 17:00 hours Wednesday 6th January 2016