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Our client is leading global provider of elevators, escalators and related services.
They manufacture, install, service and modernize elevators, escalators and moving walks for almost every type of building requirement worldwide.
Their innovative and environmentally-friendly access and transit-management systems make an important contribution to mobility in urban societies.
They are looking to hire a Senior Call Centre Operator who will be responsible for managing customer calls, processing and control of information related to lift breakdown and to carry out administrative duties in the field operations office.
Responsibilities
- Proactive management of customer call-backs in line with laid down company procedures;
- Maintain an accurate record of call backs, breakdowns, switch offs and other customer concerns.
- Escalating customer concerns to relevant departments and tracking progress on resolution of issues raised
- Assist in maintaining an accurate Existing Installations fulfilment database;
- Manage customer satisfaction surveys
- Analyse and present customer issues/concerns data in an informative way that will be easy to interpret and make decisions;
- Providing administrative support and any other duties assigned by the management
Candidate Requirements
- Bachelor’s Degree in Business Administration;
- Minimum of five (5) years call centre experience in the services industry;
- Proficiency in Microsoft Office
- Good communication skills;
- Ability to work under pressure and meet strict deadlines.
How to apply:
Send your application including a cover letter and detailed CV, a daytime phone contact, email address, and the names of three professional referees by Tuesday 9th February 2016 to:
Adept Systems
Management Consultants
P O Box 6416, Nairobi, GPO 00100
Email: recruit@adeptsystems.co.ke
Only short listed candidates will be contacted.
Please note that we do not charge fees for receiving or processing job applications.
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