Massive Recruitment by Credit Bank Kenya

Credit Bank is an established

commercial bank and is rapidly growing its branches so as to grow the

network. 

To support our growth strategy, we

are looking for dynamic, proactive professionals with strong credential and

relevant work experience to fill the positions below to be stationed in various

branches including Ngong Road Nairobi, CBD Mombasa and Meru.

 

Reporting to the Branch Manager, the

incumbents will grow the business by recruiting and retaining customers while

maximizing returns through cross selling and high standards of customer

service.
 

• Proactively market and generate business
  
  through client recruitment, training, deposit mobilization and
  
  disbursement.


• Undertake regular calls and visits to
  
  customers to ensure effective relationship management.


• Maintain up to date records of all customer
  
  visits for all customer segments.


• Cross sell all products and services to both
  
  existing and potential clients.


• Actively take part in business growth
  
  initiatives including marketing activities, new business sign ups, new
  
  partnerships etc.


• Prepare credit appraisals and present to the
  
  Branch Credit Committee meetings.


• Address all customer queries within stipulated
  
  Service Level Agreements (SLAs).


• Monitor the portfolio quality on daily basis
  
  and proactively institute remedial actions.


• Maintain sound relationships with clients,
  
  partners, and institutions with MOUs including the general public

Minimum Qualification &

Experience Required:

• University Degree preferably in a business
  
  related field.


• At least 3 years’ experience in Banking with
  
  exposure to some or all of the following functions: Sales (Personal /
  
  Business / Retail), Relationship Management, Treasury and Customer
  
  Service.


• Experience in Credit analysis and
  
  Administration will be an advantage.


• Good interpersonal, presentation, problem
  
  solving, and communication skills


• Ability to build strong networks.


• Excellent analytical, planning, organization
  
  and execution skills.

Reporting to the Branch Manager, the

incumbent will manage and sustain a portfolio of both Asset and Liability

Customers, building long term relationships founded on efficient and reliable

support for their business. 

S/he will also execute integrated

sales, relationship, and credit strategies that are aligned with the banking

business plan to achieve desired revenue and service hurdles.
 

• Proactively source, grow, own and support
  
  team’s portfolio profitability by identifying new and existing customer
  
  potential in the commercial space, including sales opportunities and new
  
  product promotion initiatives.


• Achieve personal production goals by expanding
  
  existing relationships and acquiring new business through referrals from
  
  existing clients, while utilizing effective calling techniques and
  
  leveraging banks products and services.


• Make call visits focused on generating
  
  business from prospective clients. Follow up with solid, on-time proposals
  
  and close sales with efficiency and efficacy.


• Probe within customer base for needs and
  
  opportunities to cross-sell to other business segments Establish
  
  credibility and overall profitability for the Bank and the Client by the
  
  skillful application of specialist knowledge to deal with diverse client
  
  environments and provide qualified leads to relevant areas within the
  
  bank, e.g. Treasury and Trade Finance


• Fully accountable for the relationship with
  
  the client, which incorporates integrating and co-ordinating all contact
  
  between the Bank and the client.


• Formulate business development strategies and
  
  objectives to meet changing market needs including where necessary
  
  strengthening cross border relationships with clients operating in more
  
  than one country.


• Proactively research competitive
  
  threats/opportunities within the team’s market and geographical area


• Monitor and ensure adherence to risk service
  
  standards.


• Ensure compliance from a KYC and AML
  
  standpoint to minimize reputation risk on the part of the bank.

• Maintain customer advocacy and client
  
  retention by providing exceptional customer service in every customer
  
  transaction.


• Resolve customer complaints/issues promptly
  
  and effectively.


• Communicate all key messages to customers
  
  including agreed service standards, negotiated pricing, relationship team
  
  contact points and new product changes.


• Interface with counterparts in different
  
  segments (e.g. consumer banking, trade services, treasury) to ensure
  
  ongoing communication with regard to existing and future customer needs.


• Pipeline tracking and monitoring.


• Adhere to operational controls, including
  
  legal, corporate, and regulatory procedures to ensure the safety and
  
  security of customer and bank assets.

Minimum Qualification &

Experience Required:

• Degree in any business related subject


• Have at least 5 years’ experience in
  
  relationship and/or client management


• Strong selling and negotiation skills


• Strong presentation skills


• Self-driven individual requiring little or
  
  minimal supervision


• Exceptional relationship skills


• Credit risk skills


• Communication skills


• Team working


• Ambitious and committed to customer service
  
  and excellence


• Detailed knowledge and understanding of
  
  relevant legislation e.g. KYC, Anti-Money Laundering, banking code,
  
  service standards etc.

Branch Operations Manager 

Reporting to the Branch Manager, the

successful candidate will be responsible for running effective branch

operations leading to provision of excellent customer service, profitability

and business growth.

• Oversee and implement the Bank strategy at the
  
  branch level.


• Oversee customer service delivery, maintenance
  
  and improvement of retail banking service standards.


• Central operations- clearing, payments, cash
  
  management and reconciliation.


• Facilitate effective relationship management
  
  for external and internal customers.


• Ensure compliance with regulatory and policy
  
  requirements with regards to banking environment.


• Ensure and oversee that the information in the
  
  banking core system is accurate and up to date.

Minimum qualification and experience

required:

• University Degree – Upper second or equivalent


• Proficiency in computer use including MS
  
  Office tools and banking systems


• Must have a minimum of 5 years working
  
  experience with solid knowledge of Bank Operations.


• A team player with ability to work with
  
  minimum supervision.


• Must be flexible in availability and mobility
  
  to perform required job functions

Reporting to the Head of Branches,

the incumbents will be responsible for achievement of business targets and

effective management of branch operations within regulatory framework and the

Bank’s policies and risk guidelines.
 

• Business planning and growth (deposits and
  
  lending) as well as customer growth and retention


• Management information reporting and integrity


• Profit improvement and cost management


• Quality of service in branch service delivery.


• Minimization of exposures to and impact of
  
  operational risks inherent in branch service delivery


• Leadership which translates into conducive
  
  work environment and employee satisfaction at the branch.


• Branch structure and application of
  
  established policies, processes, procedures and tools in achieving
  
  compliance requirements, optimal efficiency, resource utilization and cost
  
  containment.

Minimum qualification and experience

required:

• Bachelor’s Degree in a relevant field – Upper
  
  second or equivalent


• Postgraduate Degree will be an advantage


• Proficiency in computer use including MS
  
  Office tools and banking systems


• At least 7 years banking experience 5 of which
  
  should be in a Branch Management, sales or relationship management
  
  experience

Reporting to the Senior Manager Asset

Finance, the incumbent will be responsible for maintaining the agency documentation

& daily operations processes.
 

• Documentation custody – weekly filing &
  
  maintenance of security of agency documents.


• Dispatch of all agency documentation to the
  
  underwriters & clients.


• Documentation follow up from underwriters-policy
  
  documents, renewals, endorsements etc.


• Commissions’ updates-Immediate update of
  
  commissions received.


• Attend to walk in and internal clients &
  
  referrals.


• Detailed explanation of insurance policies to
  
  customers and staff as internal customers


• Respond and resolve to all customer enquiries
  
  –internal & external.


• Handle all other customer underwriting
  
  processes such as endorsements and cancellations where necessary.


• Assist the claims officer in claims follow up
  
  as per SLA guidelines.


• System champion-Data loading and system issues
  
  resolution.


• Reconciliation of all underwriter’s commission
  
  statements with the Insurance agency


• Premium payments follow up-IPF settlements
  
  & updates on commission reports.


• Follow up with customers and insurance
  
  companies on financed policies under termination


• Business Development and growth.

Qualification and experience

requirement:

• A university degree in Commerce, Statistics or
  
  Actuarial Science.


• Relevant professional certification


• Minimum of 1 year experience in Bancassurance
  
  or insurance industry


• Back office operations experience


• Ability to understand the Insurance products
  
  offered in the market.


• Some knowledge of all documentation and
  
  processes.


• Computer literate


• Candid knowledge of the banking and insurance
  
  sector

If you believe that you have the

required qualifications and experience to fill in the above position, kindly

send your detailed resume together with a cover letter clearly indicating the

Ref number and your current remuneration to reach the undersigned by 10th

February, 2016;

Head of Human Resources,
Credit Bank Limited,
P.O. Box 61064-00200,
Nairobi

OR hr@creditbankltd.co.ke

Only short listed candidates will be contacted.

Credit Bank Limited is an equal opportunity employer. 

Applications are welcomed from all

suitably qualified Kenyan Nationals irrespective of age, gender, race or

disability. 

All applications will be treated on

merit basis through fair and open competition.