Customer Service Executive Job in Kenya

An

exciting career opportunity in East Africa Rail & Handling Logistics has

risen and we now seek to recruit strategic, committed & results driven

persons.   
 

Customer

Service Executive 

Scope

of Role: As a

shared resource the job holder will attending to both internal managers and

external customers’ needs and providing administrative support.

Key Duties / Responsibilities

• Assisting
  
  with all aspects of administrative management, directory maintenance, logistics,
  
  equipment inventory and storage


• Handling
  
  clients complaints and queries in accordance with the company’s guidelines
  
  and policies and propose solutions for the same.


• Daily
  
  status updates to the clients


• Tracking
  
  shipments through translogic


• Liaising
  
  with shipping lines on ETAs – container track and trace


• Liaising
  
  with KPA & Shipping Lines for cargo manifestation


• Ensure
  
  availability of  all documentation necessary for clearing &
  
  delivering a shipment, if not request for the same from relevant parties



• Dispatching
  
  of clearing documents, cheque banking, cheque & document collection to
  
  & from relevant parties for ongoing shipments


• Checking
  
  on main email and responding to relevant parties for action


• Meeting
  
  preparation , minutes taking, and ensuring availability of  internal
  
  support materials.


• Updating
  
  all Managers diary for meetings, conferences and travel bookings


• Ensure
  
  bills are paid on time and organize for repairs where required in the
  
  office


• Assisting
  
  in sales of company products and services through incoming enquiries


• Updating
  
  operations on any updates in regard to Customs, Shipping Lines and KRA
  
  & organize for workshops when required


• File
  
  Management


• Performing
  
  any other duties as may be assigned from time to time

Academic and Professional Qualifications

• Diploma
  
  in clearing & forwarding or Purchasing and Supply Chain Management


• Training
  
  in Customs & KRA training


• Diploma
  
  in public relations & communication [PR].


• Knowledge,
  
  Experience and Skills


• At
  
  least two (2) years experience in a freight forwarding firm / sea freight
  
  / transport


• Experience
  
  in office administration


• Excellent
  
  interpersonal relations and keen listener.


• Team
  
  Player


• Computer
  
  Literacy in MS Office

Suitably

qualified applicants should submit their application letters, HOD’s approval

with detailed CVs with clear of duties done  including a day time contact

phone number and email addresses citing the relevant job title on the subject

line to:-

recruitment@rvr.co.ke

Note: The deadline for

submitting application is before by close of business on 4th April, 2016

Only shortlisted candidates will be contacted