Member Services Officer Job in Kenya

Job

Vacancy: Member

Services Officer

Duty

Station: Mombasa,

Coast Branch Office

This

position is graded at ICPAK Grade 7 (Officer 2)
 

The

Institute of Certified Public Accountants of Kenya (ICPAK) is the professional

organization for Certified Public Accountants in Kenya established in 1978 and

draws its mandate from the Accountants Act No. 15 of 2008. 

Since

then, ICPAK has been dedicated to development and regulation of the accountancy

profession in Kenya so as to enhance its contribution and that of its members

to national economic growth and development. 

In its

endeavor on institutional strengthening, ICPAK is seeking to recruit dynamic,

self-driven and results oriented individual to fit in a team that will propel

it to a World Class Professional Accountancy Institute.
 

Job

Summary: The

Member Services Officer main role shall be to coordinate member services in

order to enhance delivery of the Institute’s flagship events and products.

Job Profile: Reporting to

Senior Manager, Training and Development the Member Services Officer shall

perform the following duties and responsibilities:
 

Duties

and Responsibilities:

• Coordinate
  
  facilitative activities for effective delivery of the Institute’s flagship
  
  events in consultation with relevant head office departments.


• Coordinate
  
  the logistics for successful CPD events which include; venues, sourcing
  
  for speakers, transport, conference materials and implementing internal
  
  controls around CPD events among others.



• Assist
  
  in developing the branch CPD Calendar in consultation with the branch
  
  leadership and in liaison with the head office for effective delivery of
  
  the programmes.


• Market
  
  the CPD events within the Branch regions to members and key stakeholders.


• To
  
  liaise with the Customer Service and Marketing Manager through the Senior
  
  Manager Training and Development in the implementation of customer service
  
  and marketing plans for the Institute’s events


• Identify
  
  and pursue business development opportunities for the Institute and its
  
  members and in liaison with the head office


• To
  
  receive, compile and relay to the head office feedback on member services
  
  and specifically Training and Development matters


• Prepare
  
  reports on events KPIs after every event


• Any
  
  other duties that may be allocated from time to time

Academic

and Professional Qualifications

• Possess
  
  a Bachelor’s of Commerce degree or any other business related degree from
  
  a recognized university


• Relevant
  
  post graduate qualification, i.e. a diploma or certification course


• CPA
  
  qualification and membership to a professional body will be an added
  
  advantage

• Minimum
  
  2 years working relevant experience in Customer Relations or events
  
  management.


• Must
  
  be able to demonstrate good planning, organizing and coordinating skills


• Must
  
  be computer literate


• Excellent
  
  interpersonal, communication and report writing skills


• Should
  
  be a self starter and go getter


• The
  
  ability to work effectively under time pressure and constraints with
  
  minimum supervision


• Drive
  
  for results and achievement

Interested

candidates should submit their application letter and CV in MS word or pdf

format clearly indicating the position applied for to the following:

memberservicesjob@icpak.com

Applications should be received on or before close of business on Friday 1st

April, 2016.