We at
Trianum Hospitality are passionate about hospitality! We are a consulting
and management firm that was set up with a vision to set up high quality
serviced apartments and boutique hotels in multiple locations across the
country.
We are currently managing 6 apartment hotels in Kenya, with a total of over 300 We are looking to fill a number of properties. FO Supervisor (Various
rooms and will be opening 2 more properties to its management portfolio by
mid-2016.
positions)
Reporting
to the General Manager this key role is responsible for supervision and control
of all Front of House areas to the standards laid down by the
company.
The
successful candidate will ensure adherence to policy and procedures regarding
the efficient check-in/check-out of guests promptly and courteously, maintain
high standards of customer service and supervise all front office staff.
To be considered for the role you will have a diploma or degree in hospitality
or front office operations. Only candidates with at least 2 years of
supervisory or management role in a similar role will be
considered.
You
have excellent written & spoken English, strong interpersonal and
leadership skills. You have demonstrable experience in MS Office suite,
HIS (Hotel Information System) and online booking platforms.Central Reservations Agents (Various)
You
will be working in a dynamic 24-hour call centre and will be responsible for
high volumes of customer calls and emails, and serving all properties under
management.
The successful
candidate will ensure that all inbound calls are answered in a professional and
courteous manner, that proper selling techniques are utilized to maximise
sales.
Central
reservations agents will be responsible for ensuring all reservations are
backed by relevant documents and emails.
The successful candidate must be able type well and must be experienced with
Microsoft Office applications (Word, Excel, Outlook, etc.).
Prior
experience in a similar role and knowledge of online reservations systems
(booking engines and Synxis) will be a distinct advantage.
The
candidate should be able to multi-task, have exceptional attention to
detail. A written assessment to test command of the English language will
be administered. The role will involve shift work.F&B Manager
The
manager will be responsible for managing food outlets across the
portfolio. He is in charge of all aspects of food and beverage operations
onboard, including revenues, budgets, inventories and hygiene.
He/she will be responsilble for the day to day operations of all food &
beverage outlets. You will be responsible for set up of standards of service,
ensure that all the F&B sections are organized, that there are sufficient
staff to perform the required duties.
You
will also be responsible for proper set up and maintenance of required
operating equipment.
You
will create and drive promotions and monitor performance against budget.
The successful candidate will have a degree in a relevant area of study as well
as over 5 years experience in F&B management, preferably in an
establishment with various outlets.
You
have demonstrable experience in managing budgets and have excellent leadership
and communication skills.
The
candidate will require to multitask and a high degree of attention to detail is
required.
If you possess the necessary qualification and experience, please send a cover
letter indicating your expected remuneration and an updated CV to
hr@trianum.co.ke
The
positions will remain open until filled.
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