Account Executive – Nairobi (Amharic Speaker) at Booking.com

At Booking.com, we’re not just a platform for booking accommodation – we’re the technology that makes travel easier. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. We make it easier for everyone to experience the world.

What You’ll Be Doing

• Pro-active communication with partners in your region by telephone and by internal messaging to assist with the development of Booking.com’s business


• Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed


• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer Booking.com’s customers the best availability and competitive pricing)


• Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners


• Identify opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritise


• Help identifying new potential partner leads and pass these leads on for further follow up


• Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer


• Support the organisation of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio

What You’ll Bring

• Strong and engaging communication skills


• Solution oriented and results driven


• Ability to influence partners over the phone to implement suggestions;


• Strong work ethic; self-directed and resourceful


• Proactive, flexible and capable of working independently as well as working in a team


• Ability to prioritise own workload and efficiently manage their time


• Eye for accuracy and ability to be analytical


• Language: Amharic & English, written and verbal

In Return, We’ll Provide

• A performance-based company with competitive salary and bonuses


• A great platform for learning and development


• The opportunity to work with some of the brightest minds from all over the planet

Please submit your CV and motivation letter in English.

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