Cluster Director of Sales Job in Kenya

Cluster Director of Sales

The Cluster Director of Sales for Fairmont Hotels
in Kenya will be responsible for managing, generating, and developing accounts
across all key feeder markets to achieve pre-set targets of average room rate
and occupancy as set out in the Hotels’ Revenue Plans. You will be
organizationally sensitive and respond adequately and in a timely manner to the
needs of the organization and our guests. Additionally, you will be responsible
for the day-to-day operation of the Sales Department, motivating and inspiring
the team to achieve or exceed targets.

What’s in it for you:

• Employee benefit card offering
  discounted rates in Accor worldwide


• Learning programs through our
  Academies


• Opportunity to develop your
  talent and grow within your property and across the world!


• Ability to make a difference
  through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Manage, generate, and develop
  accounts across all key feeder markets in line with the hotels’ targets.


• Respond adequately and in a
  timely manner to the needs of the organization and our guests,
  demonstrating organizational sensitivity.


• Oversee the day-to-day operation
  of the Sales Department, providing leadership, motivation, and inspiration
  to the team to achieve or exceed targets.


• Research, develop, and identify
  new business opportunities through face-to-face meetings, sales calls, and
  presentations.


• Develop business across all
  segments, including MICE and Groups & Event Sales corporate and
  leisure consortia, from both new and existing accounts within the
  structure rate levels/volumes agreed upon.


• Organize and host hotel site
  visits for current and prospective accounts with identified potential.


• Undertake regular sales visits
  with Key Accounts to review production against room night targets.


• Prepare an annual development
  plan for all accounts, allocating the appropriate level of animation by
  account for MICE and Groups & Event Sales corporate and Leisure
  Consortia.


• Ensure all rate agreements are
  contracted, up-to-date, signed by both the client and hotels, and
  correctly distributed to head office and loaded within the reservation
  system at the hotel.


• Identify potential accounts with
  planned actions to secure business.


• Work closely with the Digital,
  Marketing, and Communications department to identify opportunities and
  leverage networks within the media.


• Complete both national and
  international RFPs to specified time scales.


• Develop and maintain a positive
  and professional relationship with the client, following current
  departmental guidelines.


• Have in-depth knowledge of all
  facilities and services of all Fairmont Kenya hotels and safari clubs,
  covering all aspects of accommodation, banqueting, meeting, and food &
  beverage.


• Achieve targeted penetration
  index as per reports from recognized consulting companies.


• Achieve the required guest
  satisfaction levels via pre-set departmental SOPs.


• Promote Fairmont Hotels-Kenya
  within Accor both through the national and international sales &
  marketing network.

Your experience and
skills include:

• Proven experience in sales,
  preferably in the hospitality industry, with a strong focus on MICE and
  Groups & Event Sales, corporate and Leisure Consortia.


• At least 5 years working
  experience in a similar role with strong knowledge of the Kenyan
  Hospitality market.


• Excellent communication and
  negotiation skills.


• Ability to build and maintain
  relationships with clients.


• Strong organizational and
  planning skills.


• Knowledge of RFP process and
  ability to complete RFPs within specified time scales.


• Familiarity with the hospitality
  industry, including accommodation, banqueting, meeting, and food &
  beverage.


• Ability to achieve targeted
  penetration index and guest satisfaction levels.


• Ability to work closely with the
  Digital, Marketing, and Communications department to identify
  opportunities and leverage networks within the media.


• Ability to promote Fairmont
  Hotels-Kenya within Accor both nationally and internationally.


• Bachelor’s degree in Business
  Administration, Hospitality Management, or related field (preferred).


• Fluency in English, both written
  and spoken.


• Valid driver’s license.

Your team and working environment:

Fairmont The Norfolk Hotel has played a
leading role in Kenya’s colorful history, and continues to be Nairobi’s finest
and best-known luxury hotel. The town and later the modern city of Nairobi grew
up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites,
and still has its own private tropical gardens. The hotel is still the
traditional starting point for safaris and the Lord Delamere Terrace is modern
Nairobi’s most famous meeting place, where drinks and light meals are served
continuously from morning until midnight.

How to Apply

CLICK HERE TO APPLY