Manager Agency Banking & Alternative Channels Job in Kenya

Manager Agency Banking &
Alternative Channels

Job Description

Reporting to the Head of Operations &
Customer Experience, the job holder will be responsible for the management of
card systems, ATMs, Mobile Banking, Agency Banking, Internet Banking, host to
host and other interfaces to other banking channels.

• Provision of hands-on deployment,
  management, and business support for all alternative revenue streams
  within the bank e.g., Card systems, ATMs, Mobile Banking, Agency Banking,
  internet banking and interfaces to other banking channels to ensure total
  customer satisfaction as well as meeting organizational goals.


• Vendor relationship management
  e.g. service reviews, obligations planning and management, SLA adherence.


• Management, deployment,
  implementation, User acceptance testing, upgrade, Operator /end user
  Training on the Channels system to ensure performance, security and
  business benefits.


• Ensure compliance provided by
  International Payment Providers (e.g. VISA/ MasterCard) and the regulator
  (CBK) relating to the Card systems, ATMs, Mobile Banking, Agency Banking,
  internet banking and interfaces to other banking channels are implemented
  within stipulated time frame.


• Delivering business solutions by
  ensuring that they are well tested and are rolled out in a manner that
  does not adversely affect business processes.


• Continuously analyze user
  requirements to develop and provide solutions.


• Ensure compliance of SLAs with system
  vendors and Faulu business units from a business perspective.


• Monitor the performance of the
  Card systems, ATMs, Mobile Banking, Agency Banking, internet banking and
  interfaces to other banking channels to ensure smooth running of these
  systems.




• 99% Uptime of Alternative
  Business Channels Outlets


• 95% successful projects
  Completion rate on Channels deployment


• 100% Successful completion User
  Acceptance Testing of Channels


• 100% Channels Reporting


• Timely problem resolution as per
  established SLA


• Vendor Relationship retention
  rate of 99.5%


• 100% compliance to Channels
  Systems Audit and Risk Management guidelines.




• To ensure support calls are
  escalated to the ICT technical team/external team, using the agreed
  escalation procedures.


• To contribute to team meetings
  and play an active role in the development of the service delivered by the
  team.


• To actively engage in personal
  development within the role, and to pursue appropriate
  qualifications/training as agreed.


• To provide reasonable
  availability for any out-of-hours activities as required by the role.
  
  
  


• To promote Agent recruitment and
  push transactions at the Agent and Merchant locations by ensuring optimal
  service delivery by the Agents, their outlets, and branches while at the
  same time organizing and conducting frequent training for Agents and Sales
  Consultants.


• Drive usage of Money Transfer
  services, Mpesa float sales and tills & Paybill utilization.


• Grow partnerships with Money
  Transfer service providers to increase service offering.


• Develop profitability models for
  each delivery channel and preparation of periodic profit and loss
  estimates.


• Develop new Mobile functions and
  marketing plans in line with the Bank’s Mobile and Digital Banking
  strategy.


• Optimally drive growth of Mobile
  Banking transactions via Advertising, Customer education and promotional
  activities in conjunction with the relevant banking departments.

Qualifications

• A University degree in a relevant
  field in Business or Information Technology or equivalent qualification
  with over five (5) years’ experience.


• Thorough understanding of the
  working of delivery channels i.e., card business, ATMs, money transfer
  services etc.


• Knowledge and understanding of
  the banking industry.


• Project management skills to
  oversee projects to ensure effective implementation in a timely and
  cost-effective manner.


• Master’s degree would be an added
  advantage.


• Ability to conduct research to
  attract new to bank customers and retain existing customers.


• Knowledge of financial
  transaction flow of the card business.

Competences

• Ability to lead a diverse team to
  deliver results.


• Experience in Alternative
  channels operations and handling of related risks.


• Project management experience
  would be an added advantage


• Good managerial skills.


• Good networking skills.

How to Apply

CLICK HERE TO APPLY