Process Analyst ( Must have experience with Lean/Six Sigma/ Business Process Management))at Tezza Business Solutions Ltd

Tezza Business Solutions Ltd is a “niche” service provider of Software Development, Quality Assurance and Software Testing services. Tezza began its operations as Web Development company in 2000 in Overland Park, Kansas. Since then, we’ve evolved into a Services-oriented company who only engage in Product development as a value-add service to our customers who continue to appreciate our “Customer First” Service Delivery approach. Tezza opened its first office in Kenya in 2009 with a primary goal of building capacity of qualified software development and testing resources to work on outsourced projects from North America. Whilst we are partners and reseller of solutions today, our primary interest is in providing services; the products we sell are sold in conjunction with the services we provide. Since 2009, Tezza has grown in size and reputation with over 150 resources and offices in key 4 East and West African countries – Kenya, Nigeria, Tanzania and Uganda. Tezza has now become the #1 QA and Software Testing Company in East Africa providing services to companies within the Banking, Insurance, Healthcare and Telecommunication market verticals.

Job Purpose

You will be meeting with clients to identify and discuss key business areas and processes that require improvement. Subsequent duties include analyzing existing processes, interviewing staff, gathering data, and creating new business strategies in line with client expectations.

To ensure success as a process analyst, you should have detailed knowledge of business workflows, excellent communication skills, and a highly adaptable approach. Ultimately, a top-class process analyst is able to identify and develop process strategies that meet and exceed client expectations.

Job Responsibilities/ Accountabilities

• Meet and collaborate with clients and cross-functional teams to discuss and understand areas of focus and improvement within the business.


• Conducting site visits to analyze existing technology and established processes.


• Interviewing staff and management to determine the efficacy of personal.


• Provide expertise in identifying opportunities for innovation and continuous improvement and make recommendations to optimize performance through process improvement.


• Designing workflow and process strategies to improve business performance.


• Creates process models, specifications, diagrams, charts, and reports to provide direction to developers and/or the project team.


• Overseeing the implementation of revised company processes and workflows.


• Define and develop appropriate metrics, including key performance indicators (KPIs), critical success factors (CSFs), performance measures.


• Monitoring the efficacy of business processes – Gather, mine, and analyze data to drive business process improvements using Six Sigma, Lean Quality, or similar process improvement programs.


• Staying up to date with the latest business practices and technologies.

Required Skills/Experience

• Certified Six Sigma Greenbelt (Blackbelt is highly desired)


• Bachelor’s degree in business, economics, accounting, or similar.


• 5+ years’ hands-on experience with Lean/Six Sigma, Lean Transformation, and Business Process Management.


• Hands-on BPMN experience a must.


• Proven portfolio of completed projects.


• Demonstrable advanced understanding of business functions, workflows, and processes.


• Excellent written and verbal communication skills.


• Detailed knowledge of workflow and process control software.


• Agile experience preferred.


• Good interpersonal and interviewing skills.


• Experience with team management.

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