Billing Officer Job in Kenya

Billing Officer

HR/006/08/2023

Job Purpose

• To process customer bills for services rendered, maintain
  accurate records and produce bills on time.

Duties &
Responsibilities

•  Promptly generate meter reading books in the billing
  system according to the approved billing cycle.


•  Promptly confirm receipt of submitted meter readings in
  meter reading system and send to billing system verify Meter reading
  photograph against the submitted corresponding meter readings and correct
  submitted mismatched readings in the billing system.


•  Generate exceptional/anomaly reports submit to and
  instruct meter reader to address, collect feedback update submitted
  information in billing system.


•  Generate ad-hoc and or monthly customer water bill(s)
  per meter reading book.


•  Promptly generate debtors and customer disconnection
  list, seek approval for disconnection of defaulters.


•  Ensure bills are generated in time


•  Posting receipts in the system


•  Manual receipts postings


•  Adjustments postings


•  Billing calculations


•  Printing of bills


•  Printing all other reports after billing system backups.


•  Check system and give confirmation to requested
  clarification on customer payments.


•  Issue water meters and or receive disconnected water
  meters, verify submitted disconnection, reconnections and new connections
  as per approved list and update cutoff, turn on meter readings, meter
  details, customer details and other approved information in the billing
  system.


•  Update in the billing and meter reading system
  submitted customer contact information, payment details, authorized
  customer adjustments and amendments.


•  Create superseded account, new account, stop billing,
  terminate account, update account details, new customer connection
  application information and connection approval details in the billing
  system.


•  Collect report on any issues, observed challenges,
  conclusion of findings and recommendations from enforcement officers,
  resolve and or escalate to your supervisor.


•  Prepare and submit ad-hoc and or monthly reports
  including but not limited to billing versus collection, estimated versus
  actual meter reading, active versus inactive accounts, customer complains
  analysis, monthly water billing summary report.

Qualifications &
Experience

•  Degree or Diploma in ICT, Business Management, Business
  Administration or its equivalent from a recognized institution.


•  At least three (3) years’ experience as a billing
  officer


•  Good communication, interpersonal and time-management
  skills


•  Attention to detail


•  Proficiency in computer skills

Direct Reports

•  Billing Assistant

How To Apply

Application should be sent
to:

The Managing Director

Gusii Water &
Sanitation Company

P.O Box3880 – 40200

KISII

Applicants to
attach their application letter, curriculum vitae and copies of their
certificates and testimonials.

Application
should be sent via e-mail only to: recruit@gwasco.co.ke

The applications
should be received by close of business on 25th
August 2023

NB: Only
shortlisted candidates will be contacted.