IT Officer Job in Nairobi Kenya - Australia Awards for Africa Programme (KShs 70-90K)

The Australia Awards for Africa Program is a key component of the Australian Government’s development assistance to targeted countries in Africa.

This three year contract aims to provide 1000 awards per year across almost all of Africa, comprising a mix of scholarships and fellowships.

The Program will be managed by GRM International which is seeking to fill the following positions for the Nairobi hub office;

Job Title: IT Officer - Kenya

GRM Job Reference: CE-04017-PRJ

Region: Africa

Country: Kenya

Location: Nairobi

Reporting to: Officer in Charge – Australia Awards for Africa Programme (AAAP)

Salary: 70,000 – 90,000 KES/ month gross

Based: Nairobi

Duration: End Date 31 December 2013 with 2 year option to extend.

Functions:

Provide reactive and strategic IT operational support to AAAP and to support the Programme’s objectives.Assist in maintaining standardised systems and support to improve client service.The IT Officer will provide operational and troubleshooting support for the AAAP office IT infrastructure and software and will be responsive to achieve client satisfaction and business continuity.The role will be required to analyse and make sound recommendations to the Officer in Charge for the Nairobi hub.Support and maintain the operational aspects of the AAAP system including effective data backups and system restoration.Assist in maintaining the IT security services including the virus protection software and firewall.Maintain the IT Hardware and Software asset registers.Adhere to all IT procedures and policies with respect to application security and risks.
Log and report any instances of IT hardware or software being used in a non-compliant manner.Assist in managing the repair and replacement of IT equipment, including warranty and insurance claims.Emailing, calendaring, archiving and provisioning supportHelp Desk SupportAssist in the maintenance of web and hosting of websiteData storage supportHome Office / Remote Office supportAssisting in User Training supportOffice equipment maintenanceElectronic filing system maintenanceRecord Keeping System supportProject Offices SupportEnsure all software licenses are up to dateKey Selection Criteria:

Required skills/experience (selection criteria):

Tertiary Qualifications in Information Technology / Network Administration preferred.Practical experience with PC’s, networks, information systems/infrastructure, printers and supporting local and remote usersHigh standard of verbal communication skills.Ability to resolve complex issues, build solid relationships and deliver outcomes.Ability to work under pressure and balance several competing tasks at once.Demonstrated people skills with a flexible and collaborative personal styleBe prepared to provide off site and after hours support.Fluency in written and spoken EnglishPersonal attributes (selection criteria):
Identifies process improvements and discusses with immediate supervisor.Works with people of all backgrounds with a respectful attitudeActively works to support the delivery of the objectives of AAAP and encourages others to do this too.Application Details;

Please email an updated CV along with 5 – 8 bullet points within the body of the email on why you are suitable for this position – any application without this requirement will not be considered

All applications are to be sent to caroline.ellis@grminternational.com before Sunday 17th July 2011 and state ‘IT Officer - AAAP - Kenya’ in the subject line of the email.

Please note no living allowances or relocation packages apply to this position.

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