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Customer Service Manager
Ref No: 431/AB/FN
With this newly created position, our client, a leading and rapidly expanding marketer of energy related products wishes to achieve a superior level of customer service, not only within the company but also across its dealer network.
This should translate into higher levels of customer satisfaction and increased profitability in business.
The successful candidate will lead, manage & train the customer service team, set professional standards and ensure that these are adhered to when dealing with inquiries, complaints, concerns and requests about products and services.
This will also involve the development and implementation of customer service policies and procedures as well as the tracking and analysis of customer feedback and suggestions.
We invite applications from Kenya citizens who match the following requirements:-
Have at least 5 years customer service experience in a supervisory or management level acquired in a business renowned for excellent customer serviceHave in-depth knowledge of customer service principles, practices and systems for tracking/measuring the sameHave excellent communication, problem analysis and problem-solving skills.Our client will offer a competitive remuneration package and good prospects for career advancement in a highly progressive environment
Send your application letter and CV- do not attach certificates/testimonials and state how your experience matches the specification, quoting job Ref. No. to hawkins.associates@khigroup.com
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