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She/he will be reporting to the Tours and Travel Manager
Skills
Being amicable and approachable with flexible working hours.
Being professional and assertive
Comprehensive industry knowledge
Job Responsibilities and PrioritiesDoing bookingsMaking flight quotationsGiving flight options to each destinationEnsuring clients are well briefed on any schedule changes or flight cancellationsFlight reservationsClient briefing on visa and health requirements.Ensure each booking has been invoicedEnsure all bookings are confirmed and re-confirmedEnsure all bookings have ticket numbersEnsure ticketing rules are followed.Ensure all tickets are authorized for by the client. Any ticket sent to accounts without an L.P.O or letter of authority by the clients will not be invoiced.Ensure going through the queue messages and advise clients on the status of bookingsDo quotations to clients ensure they are properly typed/pasted and call/chat all clients to ensure they have received their online quotationsEnsure the quotations are responded to immediately incase of delays then advice the client the intention to do so.Treating clients with passion since they are the businessSeek approval before issuing any creditUpdate new and old clients profiles regularlySend any cash paying clients to accounts office for receipting.Cancel all cancelled tickets on the computer system, punch them and forward them to accounts with the attached cancellation slip.Ensure that we are updated on all current fares from the airlines.Ensure discounts are kept within the regulated framework and seek approval if necessary for clients especially walk ins who are not within our approved levels of discount in our systems. Always seek approval on any discounts to clients who won’t qualify suchEnsure all un-needed bookings are cancelled in the system to avoid no show fees.Do sales report and forward to the relevant accountant within 48hours from the time of sale.Degree or a diploma in Travel managementMust have IATA QualificationsOver 4 years experience as travel consultant in busy environmentAbility to use Galileo and E system.Interested / qualified candidates to send their CVs to gwasykejobs@gmail.com by COB 5th September 2012
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