Corporate Banking Relationship Manager Job in Kenya

Job Title: Relationship Manager
 

Department: Corporate Banking

Direct Reports: Head of Corporate and Asset Finance       
 

Summary Purpose of the Job: To achieve business growth for the Bank by selling Corporate Banking products, and by promoting and selling other products and services of the Bank to enhance value-add relationship with existing customers.  

This incorporates prospecting and acquiring new customers, and pursuing incremental business within existing customers, as well as managing customer expectations to sustain the business relationship.

Key Job Responsibilities and Accountabilities:

• Prospect, establish and negotiate within the bank’s credit policy and procedure the terms under which credit will be extended to qualified customers including interest rate, repayment method, and collateral requirements.


• Growth in business volumes, customers and customer accounts.


• Quality of management of customer expectations.


• Adequacy of personal competence to effectively perform Account Relationship Management tasks.


• Consistency in adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment.


• Minimization of exposures to and impact of risks associated with KYC, AML and portfolio maintenance.


• Manage all aspects of risk, including monitoring of advances portfolio, strict adherence to the provisions of the credit policy document to ensure minimal losses to the bank.


• Monitor credit facilities of assigned customer portfolio and ensure that renewals, extensions and cancellations are initiated and processed before the expiry date.


• Ensure an effective call program is maintained on all assigned customers and prospects. The calls should be recorded and reported.


• Participate in cross-functional activities that help promote and nurture collective responsibility to the bigger objectives of the Bank.


• Periodic (as specifically defined) performance reporting on sales activities and customer portfolio maintenance.


• Assist in identifying relevant customer needs not met by existing products and the implementation of new products and services to address those needs.


• Initiate and engage in self-development programmes to enhance competence and / or bridge identified gaps.

Key Skills, Knowledge and Personal Skills 

• Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.


• Technical skills to effectively perform Account Relationship Management activities/tasks in a manner that consistently achieves high quality standards or benchmarks.


• Sales skills to prospect and close business


• Knowledge of Corporate Banking products


• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.


• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

Recommended Minimum Qualifications:
 

Education Level

• Bachelor’s degree in a business-related field

Professional Qualifications

Experience

• 2 years as a relationship manager

Application Procedure
 

Please send your updated CV in WORD FORMAT to recruiterbpm@gmail.com by 13th June 2015. 

On the subject line please indicate what position you are applying for and within the email please indicate you current salary, expected salary and remuneration package.