Bank Branch Manager Job in Kenya

Job Vacancy: Branch Manager

Reporting To: Business –   Head of Consumer Banking

The Role: Provide over-sight, co-ordination and offer functional leadership on all aspects of the branch involving service delivery, business growth and development, sales and marketing, customer service, people management, financial & risk controls, and all key operational issues.

Key Deliverables

• Service Delivery


• Business Growth & Development

Key Responsibilities
 

Business Processes

• Ensure bank policies, procedures and interdepartmental SLAs are adhered to


• Ensure audit rating is satisfactory and implementation of the audit exceptions is above 70%


• Enforce operational risk controls ie policies and procedures, audit report findings, frauds, cash shortages/excesses, dormant accounts, excesses & TODs, management of overdrawn accounts


• Adherence to KYC & AML guidelines in the account opening process and continuous monitoring of the accounts held in the branch


• Ensure posted work & control accounts are balanced on daily basis


• Ensure frauds and operational losses do not occur


• Ensure prudent cash management, and adherence to the branch holding limits


• Custodian & Control of keys to the Vault, Safety deposit lockers, ATM and the Branch premises.


• Manage and maintain branch physical assets


• Ensuring continuous achievement of the bank’s financial and operating goals in line with the statutory-legal framework


• Timely preparation and  submission of all statutory and bank reports


• Fostering a corporate culture that promotes ethical practices  and good corporate citizenship in line with the bank’s code of ethics and prescribed business conduct

Business Growth & Development for the Branch

• Build and deepen relationships with existing and new clients to achieve increase in share of wallet and revenues


• Continuously Identifying  and developing new and profitable businesses and sales volumes for all bank products while ensuring active cross-selling in all business segments


• Achieving set  targets for Return on Investment, new customer acquisition, customer relationship growth, and market share for the branch


• Appraising and vetting credit applications in  a fast and effective manner before forwarding to the Head office for review and approval


• Managing relationships in order to protect the Bank’s exposure and maximize returns in a manner consistent with the business strategy


• Formulation, development and implementation of the branch business plans, targets and strategy  while continuously reviewing performance against set targets to ensure the branch remains on course


• Coordination of the activities of all the departments in the Branch while acting as the main contact person with the customers and head office departments.


• Creating a smooth interface between the various branch  functions and head office departments

Service Delivery & Customer Satisfaction –

• Conduct personal visits to customers on a regular basis to optimize on  sales and resolve all customer complaints and queries expeditiously


• Work with the Customer Service team to ensure that branch customers are provided with a one-stop convenient, efficient and reliable total banking and financial service.


• Promote the Bank’s corporate image at the branch level


• Work with head office credit department  to effectively deliver a cost-efficient, timely and competitive loan approval & processing capability

People – 15%

• Succession planning and developing effective business continuity plans in the branch


• Staff capacity building by providing continuous training and  guidance while providing  leadership, direction, coaching and mentorship  to all branch  staff


• Management of overall staff performance/appraisals to ensure optimum productivity levels and staff discipline


• Innovation & Change

Financial Performance

• Continuously analyzing revenue streams from the various Business Development functions while spearheading all direct selling activities of the branch


• Mobilization of deposits and actively managing all deposits to ensure the cost of funds is as low as possible and renewals are effectively managed


• Growth of the Assets book and actively managing the loan portfolio in the branch to include new facility reviews, renewals, PAR and all other day to day servicing  and monitoring activities of borrowing accounts in the branch


• Credit monitoring of full branch portfolio and liaising as required with the respective business function i.e Personal & Business Banking, Corporate, Asset Finance


• Ensuring all revenue due to the bank from facility fees, ledger fees and all bank charges is collected and that there are no income leakages in each area


• Understand and provide clear direction to the branch based marketing analysis and local area customer trends and competitor information


• Budgeting, planning, control and evaluation for the branch

Application Procedure
 

Please send your updated CV in WORD FORMAT to recruiterbpm@gmail.com by 13th June 2015. 

On the subject line please indicate what position you are applying for and within the email please indicate you current salary, expected salary and remuneration package.