Speed Capital Jobs. Branch Manager

Branch Operations Manager – Micro Credit and SME  at Speed Capital, Kenya

Reporting to the Branch Manager, the Branch Operations Manager will be responsible for efficient and consistent customer service delivery and managing day to day operations of the branch to ensure quality loan portfolio and customer delight.

Branch Manager Job Key Duties

Managing the branch loan portfolio in accordance with policies and procedures.

Ensure the branch consistently delivers high quality service to all customers.

Ensure compliance, minimise exposure to and the impact of operational risks.

Ensure proper loan assessment, appraissal, documentation and approval.

Coordinate with third party service providers (Legal, valuers, tracking companies, CRB, debt collectors, auctioneers etc) to achieve stipulated TAT.

Relationship management

Implementation of established policies, procedures and systems in achieving compliance requirements, efficiency, resource utitlization and cost control.

Control the utilization, proper maintenance and custody of all assets at the branch.

Ensure superior and consistent service delivery.

Promoting sales & service culture through coaching, guidance and staff motivation.

Analyse portfolio performance on daily basis and coordinate collection/recovery activities.

Proposing the development of new services/products or the improvement in the existing ones in relation with market and results analysis.

Ensure all reporting tools are available at branch level to correctly monitor all branch activities.

Ensure implementation of the branch marketing plan.

Ensuring appropriate and efficient support from Back Office team at Head Office to the branch.
Minimum qualification and experience required for Branch Manager Jobs in Kenya


Diploma/degree in business/Finance/Social Science related field

Lending and relationship management experience to create a balance between credit risk and customer service

At least three (3) years’ experience in a credit function of a financial institution handling Micro and SME clients.

Have an excellent interpersonal, organizing and people management skills.

Excellent communication and presentation skills, with outstanding reporting skills to effectively manage customer expectations.

Competent in effectivley appying relevant lending policies, processess and procedures to consistently achieve compliance goals.

Customer focus to effectively investigate customer complaints and respond appropriately.

Application:
If you meet the above requirements, please apply in confidence to hr@speedcapital.co.ke. Deadline of application is June 5, 2015.

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