Call Center Agent Job in Kenya

Call

Center Agent
Job Duties:

• Obtains
  
  client information by answering telephone calls; interviewing clients;
  
  verifying information.


• Determines
  
  eligibility by comparing client information to requirements.


• Establishes
  
  policies by entering client information; confirming pricing.


• Informs
  
  clients by explaining procedures; answering questions; providing
  
  information.


• Maintains
  
  communication equipment by reporting problems.


• Maintains
  
  and improves quality results by adhering to standards and guidelines;
  
  recommending improved procedures.


• Updates
  
  job knowledge by studying new product descriptions.


• Claims
  
  screening and verification.


• Conducting
  
  campaigns, survey and promotions.

Skills

and Qualifications:

• Good
  
  Verbal Communication, 


• Phone
  
  Skills, 


• Listening
  
  Skills, 



• Data
  
  Entry Skills, 


• People
  
  Skills,


• Informing, 


• Customer
  
  Focus, 


• Customer
  
  Service, 


• Attention
  
  to Detail, 


• Professionalism, 


• Multi-tasking

• Degree/Diploma
  
  in any field


• Proficient
  
  in relevant computer applications


• Good
  
  typing skills


• Fluent
  
  in English & Swahili.

NOTE: ONLY FRESH GRADUATES WITH NO EXPERIENCE WILL BE

CONSIDERED.

Starting Gross Salary:  Kshs 16,872.00

How to Apply:

Send an updated & detailed CV to hr@asteriskkenya.com. 

Quote

the position applied for as the subject. 

Only

shortlisted candidates will be contacted for interview.