ICT Helpdesk Administrator Job, Current Kenyan IT Jobs,


Our client in the ICT industry is currently looking to hire a Helpdesk Administrator.


Responsibilities



  • Call logging / follow ups/ closures for various incidents {CRM, Outlook, hard ware operating system related issues. In & Out of warranty

  • Service desk mails handling Communicating to customers on the status of repair machines in the workshop/warranty centers.

  • Ensure all tickets follow right procedure and issue them for closing after the ticket is resolved

  • Training new users on the CRM system (Helpdesk and Interventions)

  • Following up with customers to ensure full resolution of issues

  • Coordination of Technical report requests from customers when needed

  • Plan for collection of units from clients

  • Prepare annual calendar for preventive maintenance

  • Scheduling preventive maintenance with client and sharing schedule with the team (technicians) for planning.

  • Sharing project closure reports with customers after every preventive maintenance.

  • Ordering parts from HP, claiming for labor from HP and filing of warranty job cards

  • Plan for collection of units from clients to warranty centers

  • Following up with warranty centers on status of repairs

  • Preparing quotations for workshop repairs and spares

  • Filing cash/Mpesa sale invoices

  • Sit in for Workshop Executive/ Reception when on leave.

  • Perform any other duties as assigned


Qualifications



  • Diploma in Information technology or its equivalent

  • At least 1 year of experience in helpdesk IT support

  • Proficiency in MS office applications Excellent communication and customer service skills

  • CompTIA A+ Computer Troubleshooting Certification will be an added advantage


How To Apply


Please send your CV to jobs@alternatedoors.co.ke


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