Manager Digital Channels – Mobile & Internet Banking at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation and all associate companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in management of subsidiaries.

The Position:

The IT Digital Channels Unit, within the Banking Systems Operations Department, is charged with the responsibility of Support, and Technical Operations, of the Digital Channels, and Middleware Systems within the Bank. The unit supports the Digital Banking in the areas of Mobile Banking, Card systems and Merchant Acquiring, Agent Banking, Internet Banking and International Money Transfers (Both branches based and Digital IMTs).

The primary role of the Manager Digital Channels is to lead and coordinate the banks Mobile and other emerging channels initiatives. He/ She should have experience and expertise in mobile and internet based financial systems technologies as well as SMS and USSD connectivity. In addition, the role holder should have a good grasp of emerging channel technologies and applications and convergence of mobile and internet channels.

Key Responsibilities:

• Provide technical support for existing Agency, Mobile loans, Internet Banking, Mobile banking, C2B, B2C, Middleware Applications and support implementation of related projects.


• Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution.


• Delivering business quality solutions by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.


• Work closely with IT Security to ensure that the Digital Channels are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services.


• Routine system administration and management.


• Maintain up to date system and user documentation.


• Ensure compliance of SLAs by system vendors.


• Develop real time online reports and monitoring tools to be able to track internet / mobile banking and internet acquiring system uptime and performance.


• Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits.


• Develop subject matter expert knowledge of Mobile banking and other payment banking technologies.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in an IT, Computer Science, or related field from a recognized university.


• 4 years technology experience with at least 3 years’ experience in digital channels administration.


• 1 year experience in Database Administration.


• Knowledge of Mobile & Internet Banking technologies.


• Experience working in a fast-paced agile environment.


• Excellent communication skills.

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