Branch Operations Team Leader Job, Insurance Kenyan Job Vacancies, 



Title: Branch Operations Team Leader – (2100007K)



Primary Location: Kenya-Meru


Job Purpose


Responsible for management of branch operations in accordance with set SLAs


 Responsibilities



  • Oversee day to day running of the branch operations i.e. claims, underwriting, customer services in accordance with set SLAs

  • Ensuring customer complaints and other enquiries are handled speedily and effectively to ensure customer satisfaction for all lines of business in line within set SLAs

  • Play a key role in liaising with other  departments in retail, corporate, P&D and EMC divisions, other branches and third parties like banks, brokers and other sources of premiums etc to conclusively resolve customer inquiries

  • Ensure branch premium processing and bank statement reconciliations are done promptly and accurately.

  • Ensuring timely generation of all relevant reports on all branch activities from time to time and effectively communicating the same to the respective manager(s)

  • Provide effective leadership, direction and staff supervision to the branch 

  • Ensure compliance with all company procedures e.g. on premium processing, banking, underwriting, compliance review of  application forms,  kyc etc. 

  • Ensure maintenance and storage of accurate and proper records at the branch 

  • Ensure office cleanliness, custody/safety of company assets, brand image is upheld and orderliness at all times

  • Ensure proper use of petty cash by reviewing and approving it’s usage.

  • Ensure timely delivery of GI policy documents (newly issued and endorsements); contract notes, receipts, renewal notices, certificates etc to customers directly or by liaising with the selling intermediaries

  • Management of branch expenditure/costs e.g. , lighting,water bill, stationery, time management etc

  • Ensure compliance with all statutory requirements at the branch i.e business permits, IRA license etc

  • Perform any other duties as may be assigned from time to time

  • Delegated Authority:  As per the approved Delegated Authority Matrix

  • Drive customer self service by encouraging all walk-in clients to sign up to the customer portal and offer necessary support.

  • Ensure business retention by taking initiative to conserve cancellations and surrenders before processing customer instructions.


 Qualifications



  • Bachelor’s Degree in a business-related degree. 




  • 4-6 years’ experience in a similar position in a busy insurance office


 How to Apply





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