Receptionist Job in Kenya

JOB REF: EHC/1600/21

Our client is a Member’s
Association for the Insurance companies in Kenya, which was established in 1978
as a consultative and advisory body for the insurance industry are looking to
hire a dedicated individual for the role of Receptionist.

Overall Purpose

Responsible to the Human
Resource & Administration Officer for providing front-line customer
service, operating the telephone switchboard, receiving documents brought by
hand and courier service, answering queries, and directing clients to
appropriate staff within the Association.

 Responsibilities

• Operate
  the PABX telephone switchboard to relay incoming, outgoing, and
  inter-office calls and connect callers to appropriate persons, and also
  provide relevant information as requested.


• Welcome
  visitors and record their details such as name, time of call, date, nature
  of business, person to see or talk to, schedule appointments; direct
  people to correct destination and the person to be seen.


• Receive,
  letters and other documents brought by hand or courier deliveries and
  dispatch them to the registry.


• Ensure
  collection of information and documents by member companies.


• Maintain
  accurate record of calls placed, determining whether they are official or
  business.


• Ascertain
  specific information in order to determine appropriate answers to queries
  made by customers or members of the public.


• Ensure
  information of staff member’s whereabouts and availability to effectively
  direct callers/visitors.


• Ensure
  that reception area remains tidy by straightening magazines, ensuring water
  dispensers are filled, clean cups are available and generally all
  items/furniture and equipment are well placed.


• Assist
  in typing payment requests, penalties letters, and reminders to member
  companies.

Qualifications

• Diploma
  in switchboard management, Front Office Management, or equivalent


• Training
  in Front Office Operations, Customer care or equivalent.


• Certificate
  in Computer packages.


• Minimum
  two (2) years relevant experience in front office/customer service,
  preferably in the insurance industry.

Key Competencies

• Ability
  to communicate effectively both verbally and in writing with staff,
  visitors, and members of the public in both English and Kiswahili
  languages.


• Strong
  interpersonal relationships and ability to develop constructive and
  cooperative working relationships with others and maintaining them over
  time.


• Demonstrated
  experience in operating a switchboard telephone applying business
  telephone procedures and etiquette and providing information.


• Ability
  to give full attention to what other people are saying, taking time to
  understand the points being made, asking questions as appropriate, and not
  interrupting at inappropriate times.


• Knowledge
  of principles and processes for providing customer and personal services.
  This includes customer needs assessment, meeting quality standards for
  service delivery, and evaluation of customer satisfaction.


• Knowledge
  of administrative and clerical procedures and systems, maintaining and
  filing records for rapid retrieval, and office procedures and terminology.

How to Apply

Qualified candidates
should email their application letter accompanied with a detailed CV in PDF
format clearly indicating their current and expected salary to
the following email address:  recruitment@eaglehr.co.ke

Applications should be
received on or before the close of business on Thursday 7^th October
2021.