Customer Service Rep Job, Latest Customer Service Jobs Kenya 2022, 


Responsibilities



  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

  • Resolving customer complaints, managing database records, drafting status reports on customer service issues

  • Data entry and research as required to troubleshoot customer problems

  • Communicating with clients to understand their needs – emails, what’s app and calls

  • Collect and analyze data to learn more about customer behavior

  • Improve the overall customer experience

  • Identifying industry trends

  • Send daily and weekly order confirmations to customers

  • Offer any extra volumes available to all clients

  • Send availabilities to customers each week

  • Develop local sales – making sure we offer excess regularly


Qualifications


Essential



  • A Diploma holder or bachelor’s degree holder in either or related disciplines; Sales & Marketing, Social Science, Business Management or Administration

  • At least 1-2 years related progressive experience in customer service


Other desired Qualification



  • Application in knowledge Computer.


Desired



  • Team player with excellent, proven interpersonal, verbal and written communications skills.

  • Effective problem-solving and negotiation skills.

  • Excellent analytical, planning, management, and reporting skills.

  • Ability to work under pressure to meet deadlines and handle challenges


How to Apply


Apply for the job here


Closing date: 23rd February 2022


N.B: Looking For A New Job? Find Your Next Job With Us. Click Here To Register Your CV. It's Free.