Teller – NBK Mandera Branch
Job Purpose
- Offer effective and efficient cash and teller services to the
Branch customers.
Main Duties &
Responsibilities
- Adhere to cash holding limits to ensure no excess cash is in
the till at any given time. - Make accurate and timely postings of all customer teller
& cash transactions. - Assist in the achievement of Branch growth &
profitability targets to enhance productivity. - Ensure achievement of outstanding customer service standards
when dealing with customers to ensure efficient customer service and
customer retention. - Ensure recovery of all commissions in cases where recovery is
not automated in order to maximize revenue collection. - Ensure all teller operations are as per the cashiers’ guide,
and any other Bank policies in force. - Carry out end of day reconciliations and balancing as appropriate
to ensure all the transactions are accurate and free of errors. - Ensure adherence to all Bank policies and procedures for
Branch Operations and Bank Compliance - Ensure compliance with both internal requirements and
external regulatory requirements within scope of operation. - Ensure compliance with all other relevant internal policies
and Procedures as required within the office. - Maintain confidentiality of Bank data in line with the Bank’s
Non-disclosure agreements and best practices. - Any other duties as may be assigned by Management from time
to time.
Academic &
Professional Qualification
- University Degree.
Work Experience &
Skills
- 1 Year experience in general banking operations
- Excellent customer service skills.
- Energetic and hands on individual with the ability to
prioritize conflicting business demands with a bias towards action and
resolving issues quickly. - Have complete knowledge of Banking systems & process.
- Knowledge of bank products
- Excellent interpersonal, team management and communication
skills. - Demonstrated integrity and ethical standards.
- Willing to work in Mandera Branch for a minimum period
of 24 months.
How to Apply

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