Employee Services Leader - Eastern Africa

Employee Services Leader - Eastern Africa
1570472
Business GE Corporate
Business Segment Corporate Finance & Operating Components
About Us GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company's website at www.ge.com.
Posted Position Title Employee Services Leader - Eastern Africa
Career Level Experienced
Function Human Resources
Function Segment HR Client Support
Location Kenya
City Nairobi
Relocation Assistance No
Role Summary/Purpose GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.As a key member of the GE Africa HR Operations team, the Eastern Africa Employee Services Leader will provide strategic and tactical leadership within a shared services environment. The position will drive operational excellence and provide HR shared services to GE businesses within the region, with a focus on compliance to GE policies and local legislation.
Essential Responsibilities Strategic Leadership -
Increase scope/market share of shared services across all GE businesses and countries within the Region.
Ensure employee services team, structures, processes and systems are aligned to deliver key objectives efficiently and effectively.
Ensure that all employee services costs are aligned to and do not exceed the approved annual operating plan/budget.

Operational & Service Excellence -
Lead HR Operations services: on-boarding, off boarding, payroll and employee life cycle changes, ensuring timely and accurate delivery of all services.
Ensure all employee benefits are administered efficiently and in accordance with the relevant policies. Coordinate with functional partners and third party suppliers to deliver on local benefits.
Ensure that payroll is processed in an accurate and timely manner.
Maintain document management/retention standards and practices, inclusive of personnel files as per GE policies and country legislation.
Generate management reports (e.g. localization reports, overtime, leave utilization) to support compliance and growth.
Create a continuous improvement service culture, proactively identifying processes for improvement and driving change with a view to responding to business requirements and supporting business growth.

Compliance & Controllership -
Ensure compliance to all internal and local legislative requirements.
Ensure that the correct controls are established and executed to support all compliance requirements.

People Management & Development -
Ensure that the employee services team is resourced and trained effectively to meet business needs.
Ensure that all team members understand their roles and responsibilities and are performance managed accordingly.

Relationship Management -
Ensure that customer requirements are delivered within the agreed SLAs and timelines.
Manage the relationship between GE and 3rd party suppliers/vendors to ensure excellent service delivery to all customers.
Maintain knowledge of operating environment and liaise with key stakeholders (HR Managers, Business Leaders, and COE Leaders) to keep abreast of business activities/needs in an effort to identify opportunities to support business needs.
Qualifications/Requirements Relevant university degree or related qualification.
Knowledge of local labour regulations.
HR shared services leadership experience.
Strong operational manager and leader with a track record of improving performance in transactional teams.
Experienced people manager with ability to manage multicultural teams.
Process oriented with experience of process design preferably in the HR / Operations field.
Experienced in setting up and managing SLAs' and service contracts.
Good networking skills with experience in operating in a matrix environment.
Ability to build good working relationships both internally and externally.
Excellent communication skills.
Strong sense of customer orientation.
Desired Characteristics Green belt six sigma certification or other quality certification.
Project Management experience with capability to drive change.

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