Client Relationship Representative (TeleSales) Job in Kenya

Position: Client Relationship Representative (TeleSales)
 

Reporting to: The Team Leader
 

As the first line customer liaison, the primary role is to:- Make contact with businesses with full information on service/program. Make sales by offering the correct information and enrolling new customers. handle customers enquiries promptly, efficiently and professionally to fulfill the call centre’s expectations and meet the set service and sales target

Duties and Responsibilities:

• Contact designated clients with a target to enroll them in the program/Service. 


• Increase sales by enrolling designated customers. 


• Maintain customer experience levels within the quality standards stipulated. 


• Handle objections by building rapport with customers. 


• Record customer information and queries on the CRM. 


• Adhere to Data Protection policy with regards to confidentiality of customer details. 


• Adhere to escalation process as defined. 


• Handle complaints in a polite and professional manner. 


• Patiently listens and responds to customer queries. 


• Understand and adhere to the escalation process.

Qualifications Certificate

• Diploma or Degree from a recognised tertiary institution. 


• Must possess 1-3 years of experience in service sales 


• Fluent English with an (American/ British accent will be an added advantage). 


• Minimum 2 years of relevant experience in sales environment. 


• Experience in the service sales will provide an added advantage 


• Knowledge of sales and marketing. 


• Past experience in a call center will provide an added advantage

Skills and Competencies 

• Fluent in the English Language, clear accent


• Good IT literacy skills 


• Excellent communication skills – verbal and written 


• Sales oriented mindset with a high degree of persuasion skills and maturity.


• Service orientation and social perceptiveness. 


• Ability to remain composed while handling stressful situations 


• Organized and meticulous in carrying out duties 


• Maintains a high level of integrity and observes confidentiality of client data. 


• Team player with pleasant disposition 


• Well presented and tactful 


• Numerate and quick thinker 


• Ability to multi-task

Candidates who meet the above criteria to send their CVs to hroperations.recruitment@gmail.com clearly indicating the position on the subject line. 

Deadline for applications is 14th Aug 2015.