Field Service Engineer (After Sales Market) Job in Kenya

Our Client is an Engineering Company currently recruiting a Service Engineer.

Roles and Responsibilities

• The function of the Field Engineer is to act as the mobile field service engineer on assigned duties and work in collaboration with sales staff members, Customer Service Center, and logistics


• To resolve customer affecting technical issues in a timely fashion in order to maintain maximum customer satisfaction.


• The Service Field Engineer installs, troubleshoots and maintains an extensive variety of products and equipment. 


• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. 


• Determines and recommends which products or services best fit the customers’ needs.


• Familiar with a variety of the field’s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. 


• Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity, leadership, and latitude is expected.


• Identify areas of improvement in the company and assist in creating and implementing solutions.


• Ensure that he follows all safety guidelines, reports violations to management


• Have a thorough understanding of warranty procedures and carefully follows the Product support policy instructions as stated in Manuals.


• Perform remedial repair activities on customer site.


• Require infrequent backline support while performing remedial activities on-site. Recognize situations requiring a service call Escalation and follows proper Escalation Procedures.


• Provide the support required to close service events promptly, within the SLA and to the satisfaction of the customer.


• Travel to and from customer locations (usually by car), documenting work activity and maintaining administrative paperwork.


• Test various parts used for service in the engines and transmissions before installation to ascertain their functionality.


• Ongoing training to enhance individual technical competency and to  train other engineers


• Ability to work with and enhance the team (synergy) concept


• Follow company guidelines for SLA (Service Level Agreement) for responding to customer calls.


• Follow Company Procedure for Parts Supply for Customer Service.


• Submit request for parts required for customer issue resolution as per the Parts Request Procedure


• Work within established guidelines and procedures. Maintain work areas in a clean and organized manner.


• Perform any other duties assigned by country manager or General Manager after Market

Qualifications & Skills

• Strong Communication Skills


• Strong Customer Facing Skills


• Strong Troubleshooting Skills and technical aptitude.


• Requires a bachelor’s degree or equivalent certifications in area of specialty and 4-6 years of experience in the field or in a related area.


• Valid Driver’s License with a backed with a good driving record

If you feel you fit the above role, please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.

Only candidates short-listed for interview will be contacted.