Health Club Front of House Manager Job 2015

Job Description

Job Title: Front of House Manager

Job Code: FHM/MPC/150730

Number of Positions Open: 1

Location: Nairobi, Kenya

Closing Date: Open Until FilledSummary: Our client is a health club who strive to help you achieve your fitness goals, provides you with a restful place to relax and where you can feel confident that you are working with staff who are highly-trained professionals.

Job Summary: As the Front of House Manager, the role will ensure that all members and non-members receive world- class service.

The role will oversee the reception area and ensure that the activities at reception are carried out according to the company’s brand standards and procedures. 

 

Primary Responsibilities:

Manage and co-ordinate all reception and front of house functions

Ensure that all systems and procedures are implemented within the department

Oversee and manage the day-to-day administration and programming of all club activities

Be responsible for all accounting systems and procedures that are within the role of the reception team

Oversee all cash handling in line with club procedures

Act as Duty Manager on a weekly basis or as required

Effectively lead the front of house team

Manage and resolve all member complaints and concerns

Qualifications and Experience

Minimum diploma qualification essential

3 years proven experience in a front line role, ideally within a similar 4/ 5 star facility

1-2 years team management experience ideally within a customer service environment

Excellent oral and written communication skills

Computer literacy in MS Office Suite

Be able to work shifts which includes weekends and public holidays

How to Apply

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Front of House Manager Kindly include your current and expected remuneration in your resume.

Be advised, this job is open to Kenyan nationals only