Job Description
Specific Duties and Responsibilities
Overseeing the front office section operations of the establishment in order to achieve a friendly atmosphere and superior guest;
Ensuring provision of quality services to guests as laid out in the establishment’s front office standards;
Ensuring prompt response to guests’ requests, inquiries and complaints in a pleasant and professional manner;
Seeking feedback on guest satisfaction;
Leading and coaching the front desk team towards achieving the highest levels of exceptional guest service and satisfaction;
Identifying training needs and developing training programmes for the front office staff;
Undertaking performance evaluation of front office staff and providing timely feedback on their performance;
Monitoring selling procedures, ensuring adherence to all credit policies and procedures to maximize revenue;
Preparing accurate and timely front office operations reports;
Identifying and reporting all potential safety hazards in the front office to the maintenance department; and
Performing any other duties assigned from time to time.
Minimum QualificationsAppointment to this position will be made from persons who have:
Diploma in Hotel Management or its equivalent from a recognized institution;
KCSE grade C (Plain) or its equivalent
Four (4) years work experience in a hospitality industry; and
Experience in use of computerized hotel system software, Ms Office suite and computerized reservations systems.
Key Competencies
Good supervisory and interpersonal skills;
Demonstrate an independent judgment and the ability to work efficiently and effectively under pressure.
Proficiency in MS Office Suite and other relevant applications;
Be able to speak, read, write and understand the languages used in the workplace and by guests;
Have a track record of successful guest service; and
Be a team player.
Salary: 30,000 – 35,000
How to Apply
If you feel you fit the above role, please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.keN.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
Only candidates short-listed for interview will be contacted.
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