NOC Engineer Intern Job in Kenya

 West Indian Ocean Cable Company
 

Job Title: NOC Engineer Intern

Period: September – December 2015
 

Department: Operations

Reporting Line: NOC Manager

Job Objective: Provide first level support for customers, resolve incidents, identify problems through pro-active monitoring and manage planned engineer works. To be acknowledged as the customers champion ensuring high levels of satisfaction and an excellent customer experience.

Key Duties & Responsibilities

• Interface with customers for service assurance and service delivery queries, achieving high levels of customer satisfaction


• Proactively monitor alarm management systems for events, create, own and manage trouble tickets to successful resolution.


• Supplier incident management


• Incident management, trouble shooting and resolution of first level technical issues


• Ensure all service tickets have correct closure data


• Assist Service Managers as required and produce reason for outage reports


• Assist with planned engineering works, including service impact analysis and customer notifications


• Identify service concerns, issues, challenges and escalate to TAC and management


• Maintain accurate records, assist with auditing and data cleansing as directed


• Assist Service Delivery to configure & activate services / restoration as directed


• Field operations as required (installation, patching, troubleshooting, testing, inventory)


• Assist with creation of ad hoc reports as needed


• Assist other departments and perform various projects as needed


• Adhere to all company policies and procedures

Minimum Qualifications:

• Bachelor’s degree (or equivalent) in a related field


• Knowledge of various platforms around SDH, Data (Ethernet, IP/MPLS).


• Effective written and verbal communications skills


• Knowledge of at least one trouble ticket system, NetSuite desirable


• Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with customers


• Demonstrate ability to manage multiple priorities and solve problems in a fast paced environment

Attributes

• Customer focused, relationship builder


• Integrity, honest with high ethical standards


• Boundless, passionate and flexible


• Personnel excellence, accuracy and attention to detail


• Collaborative, achieve results through teamwork and partnerships


• Strong analytical skills and able to collate and interpret data from various sources


• Good English language communicator with a natural aptitude for dealing with people


• Good network diagnostic skills


• Willing to work on a 24/7 shift including nights, week-ends and public holidays / on-call as required

How to Apply

email your CV to wiocc.recruit@gmail.com on or before 14th August 2015