Customer Support Representative Job in Nairobi Kenya

Job Title: Customer Support Representative

Location: Nairobi
 

Department: Support

Description:

Help provide support in a fast paced environment where over 800 tickets are submitted each day. 

Work alongside your peers to provide quick and effective support. 

Provide detailed status and statistic updates to management executives.

 

Job Requirements:

• Prior experience utilizing Multicraft.


• Prior experience utilizing WHMCS.


• Formal Customer Service experience.


• Technology Savvy.

Key Requirements:

• A proactive, positive, healthy, helpful attitude.


• Excellent computer Skills.


• Excellent communication skills (Written and Verbal).


• Very detail orientated and organized.


• Typing skills (minimum typing speed of 70 WPM.)


• Previous experience at a contact center preferred but not required.


• Able to work with minimal supervision.


• Self starter.


• Have strong initiative and ability to think outside the box.

How to Apply: 

Submit a cover letter, current CV and 3 professional references to support@sahihi.net

Closing Date: October 14th, 2015.

Please Note: The Company does not charge any fee at any stage of the recruitment process. 

Applicants are advised not to remit any funds to anyone purporting to facilitate employment in the company.