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Background/IRC Summary
“Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius – and a lot of courage – to move in the opposite direction.” (Albert Einstein)
The * International Rescue Committee* helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. IRC teams provide health care, infrastructure, learning and economic support to people in 40 countries, with special programs designed for women and children. Every year, the IRC resettles thousands of refugees in 22 U.S. cities. Learn more at * Rescue.org* and follow the IRC on * Twitter * & * Facebook* .
Job Overview/Summary
Focused on technical system support for country programs, the Data Platform Support Specialist is a member of the team responsible for IRC’s new global measurement data platform, which is centered on the DHIS2 platform. Working in partnership with field staff, IT, International Programs Department, and technical units, the Support Specialist performs a key role in ensuring the success of data platform system functionality for the IRC user community.
Specific tasks include project data migration, project configuration, technical assistance and issues escalation, front line help desk application support, and participation in setting standards for processes, data quality, security, and systems configurations.
The position is based in IRC’s Program Quality Unit to ensure close contact with technical units and country programs and acts as a conduit to further IT and vendor systems support.
Major Responsibilities
Provide technical support and backstopping to field and HQ staff using the IRC data platform
Communicate with country focal points as to overall systems changes, needs, and questions, and advocate for systems improvements
Provide escalated support to country programs and HQ, and manage further escalation of support questions to the vendor, IT or programs staff
Ensure the data platform and systems adhere to IRC systems standards and processes
On a project-by-project basis, migrate data from existing sources (e.g., spreadsheets) into the data platform
Work with country teams to configure new projects in the data platform, including clarifying indicator definitions, then creating datasets, data elements, indicators, and other relevant DHIS2 objects
Participate in the design, implementation, and operation of data quality processes as they apply to the data platform
Analyze data platform issues and gaps and identify solutions
Participate in the maintenance of systems and user documentation
Required Skills
Bachelor’s degree or equivalent
At least two years of experience implementing and / or supporting DHIS2 including project and core system configuration
Experience with M&E;
Ability to communicate effectively in both verbal (i.e. day-to-day discussions, team meetings) and written (requirements and design specifications) form, as well as an overall ability to be clear and concise in all communications
Good listening skills
Strong analytic curiosity and innovative problem solving skills using a systems thinking approach
Proven ability to work both independently and in a dynamic, cross-functional team structure
Proven ability to establish and maintain working relationships across all departments and levels of the organization
Preferred Skills
Direct international experience implementing programs or M&E; in an NGO context
Experience with the DHIS2 tracker module
Experience with SQL and / or data modeling
Experience providing support for enterprise-level platforms with substantial numbers of users across global time zones and varying IT infrastructure
Familiarity with mobile data collection and/or case management tools such as Ona, CommCare, Kobocat, Magpi, mFieldWork, OpenEMIS
Experience with enterprise data architectures, integration and master data management
Experience with the delivery of systems functionality in low/intermittent bandwidth scenarios for managing data
Experience with GIS such as ESRI
Knowledge of French or Arabic
Working Environment:
Standard office working environment
Some international travel as needed
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.
Sector: Research
Location: Kenya
Employee Type: Regular
Employee Category: Full Time
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