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Job Title: Business Development / Client Service Analyst
Reports To: BAM & Head of Distribution
Introduction: Cytonn Investments is the leading alternative investment manager in the region with over Kshs. 50 billion of projects under mandate.
We are seeking highly motivated, self-directed, team players to fill the position of business development/client service analyst.
The position will afford successful individuals a unique opportunity to participate in both a strong incentive structure and equity ownership plan.
Job Purpose: Develop and implement initiatives to improve customer services within the sales and distribution centre by managing a busy front office and customer service area.
Duties and Responsibilities
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
Education & Experience
- Bachelor’s degree in business or related field with a 2nd class upper division
- At least a B+ in KCSE
- At least 1-2 years of work experience in client service and front office
Key Skills
- Good oral and written English communication skills
- Good interpersonal, planning and organization skills
- Demonstrated attention to details
- Strong knowledge of MS Office applications
- Strong presentation and reporting skills
How to Apply
Closing Date: December 4, 2015
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