Healthcare Provider Officer Job in Nairobi, Kenya

Job Vacancy: Provider Officer
 

Job Ref.: CPL255634
 

Position Location: Nairobi, Kenya

Our clients are looking for colleagues who are among the best to make their ambition come alive. 

Do you have it in you to make African healthcare leapfrog into the future? 

Then do read on.

About: The client is a fast growing company with the ambition and ability to transform the healthcare sector through cloud based- and mobile technology. 

 

They are a mobile health exchange where digital payment streams and information are connected to medical data, thus improving quality of care, reducing cost of care and creating transparency and accountability. 

Our cloud-based platform is currently being installed at more than 1300 healthcare providers throughout Kenya, and through it people are able to transfer, receive and pay with health related funds and benefits on their mobile phone. 

For each transaction on their platform they also capture the medical data in real-time, which allows for unprecedented healthcare quality control and improvement measures that are not at all common yet in the developed world, let alone in Africa.

The client’s mission is to Connect People to Quality Healthcare, first in Kenya, and then in the rest of the world. 

They make their mission come alive through close partnerships with well-known companies such as Vodafone and Safaricom (Kenya’s largest mobile network operator and the company behind the world’s most successful mobile payment platform: M-PESA), and with some of the largest and most successful pharmaceutical companies in the world. 

They have strong financial backing from both private equity and a well-known Kenyan foundation, and are looking for colleagues who are among the best of the best to make their ambition come alive.

About the Position: To acquire, contract and manage a number of healthcare providers to ensure quality of service and revenue generation for the organisation.

Main Duties and Responsibilities:

• Take responsibility to market the organisation’s services to the healthcare providers and members


• Source and contract new healthcare providers.


• Registration and negotiations of services and prices at the clinics.


• Ensure training of providers on the organisation’s services, processes and systems.


• Be first point of contact for any queries from healthcare providers.


• Ensure quality of services through regular healthcare visits, reporting and providing feedback for improvements to the healthcare providers.


• Introduce healthcare providers to external quality improvement programs


• Advise/input the operations team on eligibility of healthcare provider for payer products


• Train healthcare providers on specifics of payer products


• Provide quality customer care.


• To perform any other duties as assigned by the supervisor.

Required Qualifications:

• Degree in Nursing or other suitable medical background in a related field or other closely related field.

Required Knowledge & Experience:

• Bachelor degree in nursing, or other healthcare related field


• Strong understanding of private and public outpatient healthcare delivery


• At least 3 -5 years of relevant working experience


• Proven experience in health insurance and/or private healthcare


• Experience in Case Management including claims


• Client relations experience


• An understanding of confidentiality and data protection issues.

Skills and Personal Attributes:

• Good analytical, logical and problem solving skills


• Excellent oral and written communication skills


• Negotiation and contracting skills


• Strong interpersonal skills with ability to work with cross cultural and diverse people and teams


• Customer care, collaboration and team working skills


• Demonstrable networking and external relations skills


• Eye for details


• Training and facilitation skills


• Diplomatic


• Computer proficiency including word processing and spreadsheets


• Flexible and ability to adapt or change to new situations and handle high levels of uncertainty


• Discretion in handling confidential information.


• Personal qualities of integrity, credibility, professionalism and a commitment to the organisation’s mission.

Physical Demands / Working Conditions: May be required to travel in-country for approximately 70% of the time.

How to Apply

 
If you meet the above criteria, send your CV and a cover letter that clearly explains your suitability for the role; with 3 referees to quality2015jobs@gmail.com (Subject of the email should be the title of the POSITION APPLIED FOR + JOB REF)

If you are not interested in this opportunity today, please refer any friend or colleague you know that might suit the required profile.

Applications NOT MEETING minimum requirements will not be considered. Only shortlisted candidates will be contacted

Note: We do not charge any fees for receiving and reviewing applications or for interviews.