Senior Accounts Manager Job in Kenya

Our

client imports ICT equipment for distribution to the leading communication

companies in East Africa. 

They

are looking for a Senior Accounts Manager

The position oversees the main engagement with all major service providers and

operators in Kenya. 

The

role requires the individual to support existing relationships and build and

manage new relationships with the providers. 

Relationships

must be built across the organisations. 

Working

together with our technical pre sales team, Senior Account Managers build

solutions and sell our products and services to all major operators. 

The

incumbent will be based in Westlands.

Duties and Responsibilities
 

1.

Manage and Maintain Existing Client Relationships

• Building
  
  relationships with key personnel in existing client organisations and map
  
  organisations to ensure excellent relations exist across these client
  
  organisations


• Build
  
  Account Plans for all existing and new clients, taking into account
  
  current requirements, future possible requirements and future plans


• Build
  
  a matrix of calls and visits to be made to each client to ensure that
  
  regular contact by phone, email and particularly in person are maintained
  
  to keep the company top of mind with clients.


• Prospect
  
  for both larger and smaller operators, start new relationships with them
  
  and work to introduce our vendor products and services to the clients


• Oversee
  
  technical engagement with all clients


• Identify
  
  pain points and network requirements within our new and existing clients
  
  and provide solutions to them to address these requirements and pain
  
  points.


• To
  
  religiously maintain information on visits to clients, follow ups, when to
  
  contact them next and to manage the engagement with all clients based on
  
  KPIs that are set.



• Upsell
  
  solutions to existing clients to provide improved services including
  
  solutions that allow operators to offer more advanced solutions to
  
  customers.

2. Create new relationships and opportunities with new service

providers and aaintain those relationships

• Identify
  
  new potential clients, plan out contact matrices and engage with contacts
  
  at new potential clients.


• Build
  
  full account plans for new clients and build relationships across key
  
  personnel in new accounts and present, promote and Sell products to new
  
  clients


• Carry
  
  out similar tasks as above for existing clients with new clients including
  
  but not limited to building technical solutions, identifying pain points
  
  and address the same, providing solutions to clients and working with the
  
  Pre Sales team to present technical capabilities and propose technical
  
  solutions.


• Sell
  
  and upsell products and services to new clients.

Reports & Other Responsibilities

• To
  
  report to the CEO on all engagements with clients with particular focus on
  
  possible opportunities, client objections or road blocks and to report on
  
  any issues that may exist in the market regarding our brand and our
  
  partner vendors’ brands.


• To
  
  track and report number of engagements with clients, method of contact and
  
  next steps / next date of contract with all clients on a weekly basis.


• To
  
  work with others as a team to ensure the best results for our clients


• To
  
  participate as a team member to add value across the organization where
  
  relevant and possible.

Qualifications, Skills and Experience

• No
  
  formal degree necessary though University Degree is preferable


• Ability
  
  to show the following skills:

1.   
Natural sales ability and relationship building to ensure

excellent relations are kept with all our clients

2.   
Excellent “can do” attitude to get the job done quickly at all

times

3.   
Ability to think on your feet quickly and make decisions to

ensure that the organization runs efficiently.

4.   
To maintain honesty and integrity at all times

5.   
Ability to properly manage a calendar and meetings with clients

6.   
Consistent Attention to detail and efficient follow up of items

7.   
Good people management skills

• Excellent
  
  communication and interpersonal skills are critical. 


• A
  
  decent technical knowledge and or understanding as well as experience in
  
  the industry would be highly beneficial.

Remuneration: An

attractive salary is on offer dependent on skills, qualifications and

experience.
 

To

apply, send your CV in word format with a recent photograph of yourself

embedded in the top right hand corner. 

Attach

an application letter demonstrating how your skills, experience and

qualifications are transferrable to the role. 

All

documentation is to be emailed to info@byappointmentafrica.com, quoting the Job

Reference in the subject header of your mail.

ONLY short listed candidates will be contacted