Well Told Story Knowledge and Learning Research Coordinator Job in Kenya

Knowledge and Learning

Research Coordinator (RC) 

Job Role: Well Told Story is a thriving, socially-oriented media research and production company based in Kenya and focused on the positive transformation of young people in Africa.

The task fields for the Knowledge & Learning department can be broken down as follows:

• K&L Innovation Lab: generating continuous new insights and developing appropriate cutting edge methodologies and interventions for Well Told Story’s “GroundTruth” formative research, Media Production and Monitoring, and Measuring & Evaluation;


• Generating deep qualitative information and insights, and maintaining profound understanding of the target audiences as part of strategy development, GroundTruth & Monitoring & Evaluation;


• Generating deep quantitative insight and analysis as part of strategy development, Monitoring & Evaluation;


• Co-creating, along with Creative Director, the creative strategies that inform WTS media outputs;


• Ensuring the timely and effective sharing of insights, information, ideas and reports with relevant teams within WTS;


• Ensuring the timely and effective sharing of insights, information, ideas and reports with WTS partners.

Primary Responsibilities

• Manage all aspects of assigned research projects, large or small; demonstrate project ownership; exercise high level of attention to detail.


• Deliver high-quality timely feedback to internal and external clients in a format that is easy to consume and use to develop/improve programs and strategies.


• Negotiate terms of engagement with any consultants, subcontractors or other third parties engaged in K&L research activities; continuously monitor projects for effective and efficient use of resources, including budgets and staff level of effort (LOE).


• Support the Head of K&L and K&L Manager in managing full- and part-time K&L teams in Kenya, Tanzania & elsewhere as necessary.


• Employ and document effective quality control throughout a research project lifecycle; ensure other staff members and third parties deliver robust and defendable research insights.


• Regularly apprise K&L Manager of the progress of all research projects during K&L staff meetings and by filling out Google Worksheet with the required level of accuracy and timeliness.


• Work on learning and discovering new research methods and practices; create and share on-going learning narratives to document the insights and discoveries emerging from K&L and to ensure these are shared with partners and the wider field.

Additional Responsibilities:

• Support K&L and Shujaaz teams’ effort in securing additional assignments from existing customers and gaining new clients.


• Keep informed about events and developments that might have an effect on K&L and Shujaaz team’s activities, including events and developments in media, political and economic landscape, social media trends and so on; keep other team members informed of the discoveries.


• Provide strategic input on culturally sensitive projects.


• Continue to enhance their research skills and learn new techniques in quantitative, qualitative research as well as continue to study new, non-traditional research approaches.


• Actively participate in Shujaaz brand-development activities, including online and off-line publications, conference presentations, other public events.

Team Participation

• Contribute to team building activities by sharing professional knowledge, mentoring junior staff, capitalizing on team’s strengths when planning project teams.


• Participate in important K&L meetings and events, including but not limited to:

1. Team and one on one meetings.


2. Work plan setting.


3. Performance Management.


4. Team Training and Development.


5. Quarterly and annual performance appraisal.

Specific assignments and performance evaluation

• Specific long- and short-term assignments will be given to RC by either the Head of K&L or K&L Manager according to K&L research plan, on a quarterly basis or as they arise.


• RC key performance indicators (KPIs) will be set up annually. Quarterly and annual performance evaluations will be conducted against set KPIs by Senior Manager K&L, the Head of K&L and COO.

Desired Qualifications:

• Bachelors Degree in political or social science, population research, international development or international affairs. Top-performing undergraduate background.


• Strong work experience; at least 5 years post-graduation experience in executing research projects.


• Advanced proficiency in Microsoft Office with other professional programs is a plus.


• A passionate professional who has a strong potential for leadership, good humor and patience.


• A team player and a problem-solver with a customer-focused approach to work.


• Excellent written and presentation skills in English.


• A Self-starter and proactive individual.

 Are you ready to join us on our journey…? 

Send us an inspiring email along with your CV to jobs@wts.co.ke before 31st May 2016.