Branch Manager Job in Mombasa, Kenya

Jun 20, 2017

Job Title: Branch Manager in Mombasa
 

Reporting To: Operations and Training Manager
 

Department: Operations
 

Job Grade: D

Purpose of Job: Take charge of all business & security operations in including Guard Force management, Dog Kenneling & patrol, Investigations Services, Electronic Security and Back-up services within a Branch

 

Achieve and even exceed client expectation for service provision as set out in Service Level Contracts within the Branch

Key Accountabilities

• Manage the Alarm, Dog, Guarding, Back Up, & Investigations services within the Branch


• Sustain the existing business and grow company business through sale of company products and services as per sales targets in existence


• Carry out security surveys and audits for all service prior to taking up the contract and annually respectively


• Ensure that that all service contracts for the clients are current


• Establish, implement and review operating procedures, supervision protocol and standards of performance generally and for each Client


• Manage security incidents and cause the investigation, draw reports and institute remedial action to address shortfalls in liaison with Operations Manager


• On behalf of the Company collect payments in cash and / or cheques in lieu of services to be rendered or so rendered,


• Manage assets and equipment deployed within the Branch: Control Room equipment, Response Vehicle, installation tools, all Motor Bikes, Communication Masts, two way radio sets etc


• Carry out ‘operational’ intelligence surveillance within the Branch and escalate relevant information to the senior management team


• Manage the human resources within the Branch in terms of discipline, performance management, in liaison with the HR Dept


• In conjunction with HR, oversee recruitment, training, deployment of the uniformed staff


• Provide a courteous and efficient service to both internal and external customers by actioning all enquiries accurately and quickly


• Gain a clear understanding of customers businesses, needs and requirements through monthly meetings


• Attend to clients complaints 24hrs after receiving the complaint


• Establish effective supervisory system


• Ensure that the right number of guards of the right quality are deployed


• Make monthly Branch returns and reports periodically and promptly as may be required from time to time


• Keep pertinent Company records within the Branch: Personnel, Operations, Clients, attendance, Investigations


• Have Temporary Works Order prepared and signed for new or temporary assignment before a formal contract is done


• Meet clients and listen to their complaints and address them as necessary and document the same in the OB


• Do any other duties as may be assigned from time to time

Key Performance Indicators

• Ensure the right number of guards of the right qualification and training are deployed


• Manage  client complaints within 12hrs of receiving the complaint


• Submit daily progress reports of the branch


• Establish regular guards inspection parade


• Establishment of an effective supervisory system


• Conduct of security surveys and audits


• Collection of all outstanding debts


• Establish, update, & maintain an accurate departmental database and records


• Effective management of guarding operations


• Speedy execution of all investigations and delivery of reports to the Client.


• Weekly, Monthly, and Annual Branch Reports


• Standard Operating Procedures for new and existing clients


• Approve Branch Payroll Records and ensure their accuracy


• Undertake or ensure security briefings & debriefings

Qualification Skill  and Forte

• Bachelors Degree in relevant field


• Advanced professional training in security in the disciplined forces


• A high appreciation of and demonstration of customer service skills and selling skills


• Excellent communication skills – both verbal and written


• Excellent people handling  & leadership skills


• Proficient computer user skills


• Friendly, out – going personality


• High integrity


• Firm & fair


• Financial Literacy,


• Networking,  Negotiating

Work Experience: Minimum of 5 yrs experience in any disciplined forces with a senior rank or 5 years in the private security industry
 

Salary is shs.40.000.00

Please forward your Cv to office@cloversmtc.com not later than 30/6/2017