Micro Finance Debt Collection Officer Job in Kenya

Aug 16, 2016

Urgent Vacant Positions

A fast growing micro finance institution is urgently seeking to fill in the position outlined below

Position: Debt Collection Officer
 

Reporting to: Finance Manager
 

Other Relationships: Marketing, Credit, Customer Service, HR, Finance & IT

Role Profile: The
Credit Operations Officer – Your will be responsible for end to end
collections and recoveries for unsecured debt as well as initiating
legal action on secured debt. 

 

This is a varied role and you will need to have a good understanding of litigation. 

You will work closely with a small professional, but fun team in an engaging culture with low turnover. 

You will be pro-active with your ability to solve problems and look at issues holistically. 

There are also opportunities for career progression in this role.

Key responsibilities;

• Initiate legal action (default notices) where necessary for both secured and unsecured debt.


• Complete legal action on all unsecured debt.


• Liaison with our vendors.


• Arrange payment of all invoices not limited to property consultants, Lawyers, Accountants, Valuers


• Responsible for outsourcing written off files to external collections agencies


• Responsible for payment and maintaining register of all payments made by external collections agencies


• To
  be successful in this role you will have proven collections/recoveries
  experience ideally from the banking/Micro finance industry. Further,
  your skills will include:


• Experience in early stage collections– secured and unsecured debts


• Sound knowledge of industry changes and legislative requirements


• Ability to manage complex business banking customer connections on a day to day basis


• Strong negotiation and customer service skills


• Driving both Vehicles and motor bikes


• Strong data entry and high attention to detail


• Ensure excellent customer service delivery and customer delight in all Branches.

Minimum qualifications, experience & competencies required:

• Diploma in Business Management, Administration or Social Science from a reputable University.


• Fully conversant with micro-credit and SME lending in the Kenyan business environment. 


• Ability to maintain confidentiality, tact and discretion when dealing with people and records.


• Demonstrable People Management experience in a lending environment.  


• High integrity and dependability.


• Ability to build and maintain productive working relationships in a multi-functional environment.


• Minimum
  2 years experience in a Credit collection position gained from a
  Banking or Financial Institution with demonstrable ability in providing
  guidance in all areas of credit operations including processes, systems
  & models.


• Strong
  presentation skills including excellent oral communication skills,
  passion to make yourself understood and engaging in a pleasant way.


• People Management skills a must.

Application:

 
If
you believe you can clearly demonstrate your abilities to meet the
criteria given above, please submit your application with a detailed CV,
stating your current and expected remuneration, quoting the job tittle
in the subject field to annwangari@granarycapital.com. 

Deadline of application is 26th August 2016. 

Only shortlisted candidates will be contacted.