Call Center Agents Jobs in Nairobi Kenya

Oct 27, 2016

Job Title: Call Center Agent
 

Location: Nairobi, Kenya   
 

Deadline: 30/10/2016
 

Description: Our client, a reputable Nairobi firm, is looking for qualified individuals to work within their call center as call center agents. 

The job will entail customer service, telesales and debt collection / billing as well as other duties where need be.
 

Main responsibilities of the Job include:
 

Provision of excellent and professional customer service:

• Building long term customer relationships via phone, text, social media or live chat


• Resolving customer issues quickly and efficiently


• Selling products and services to customers/ up –selling /Cross selling


• Logging all customer activities on the CRM


• Following call and interaction guidelines

Personal Attributes

• Great energy and communication skills


• Superior customer service skills and ability to maintain positive working relationships


• Solid organizational skills


• Competence around typing and handling end user systems.


• Great attention to details


• Ability to multi-task


• Strong work ethic.


• Ability to manage complex order processing and data input


• Ability to maintain confidentiality at all times


• Must be highly motivated and committed to achieving results


• Ability to work under little supervision while meeting deliverables


• Ability to work in a team environment, as well as independently

If you feel you have the following attributes please do the following:
 

1. Call the following number, +254 20 529 3034, listen to the voicemail and follow the instructions given.
 

2.  Send your CV and cover letter to portal.careers@yandex.com  Your Heading should be CALL CENTER VACANCY.