Customer Care Representative Job in Kenya

Apr 25, 2016

Job Vacancy: Customer Care Representative
 

Broad Function: The Customer Care Representative provides back office sales support by receiving sales orders and raising selling documents such as invoices, as well as updating stock records.

Primary Duties / Responsibilities

• Attend to sales enquiries on telephone or walk in customers


• Receive orders via telephone, fax or direct contact with clients


• Write details on product requirements and other relevant instructions from clients


• Post invoices, delivery notes and cash sales in the system for all sales transactions


• Update stock records by regularly undertaking stocks’ comparison with both finished goods stores and accounts


• Keep proper breakdown of products and all stocks in liaison with finished goods stores staff

Person Specifications

Academic Qualifications

• ‘O’ level (minimum C+)


• A degree in sales and marketing would be an added advantage

Professional Qualifications

• Postgraduate diploma in Marketing or Business Management & Administration

Experience

• At least two years relevant experience in sales.

Skills

• Outgoing personality


• Good communication and interpersonal skills


• Team player


• Computer literacy and familiarity with standard office computer applications.


• Ability to work under pressure and meet deadlines       

Qualified candidates to send their cvs to cvs@cdl.co.ke and cc talentaquisition12@gmail.com before 30th April 2016