IOM Intern (Migration Services and Solution Centre) Vacancy in Nairobi, Kenya

Jun 17, 2016

International Organization for Migration (IOM)
 

I. Position Information
 

Vacancy Number: IOMKE/CFA/061/2016
 

Position title: Intern - Migration Services and Solution Centre
 

Position grade: Internship (remunerated)
 

Duty station: Nairobi, Kenya
 

Duration of Assignment: 6-9 months
 

 

Seniority band: n/a
 

Job family: Core Migration
 

Organizational unit: Operations
 

Position number: n/a
 

Subject to rotation: No

Reporting directly to: Senior Operations Officer
 

Overall supervision by: Operations Officer
 

II. Organizational Context and Scope
 

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. 

IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
 

III. Responsibilities and Accountabilities
 

1) General Functions
 

Working under the overall supervision of the Operations Officer, and the direct Senior Operations Officer, the Intern will provide support to the Migration Services and Solution Centre (MSSC) Team. 

She/he will do so in close consultation with relevant partners and colleagues in the IOM Lavington and Gigiri Offices.
 

2) Essential Functions include:

1. Receive potential IOM clients in the MSSC and advises them of IOM’s self- payer and prepaid travel services..


2. Provide migrants with information related to exit procedures and formalities, choices of air carriers, routings, airfares, and methods of payment for transportation.


3. Collect data from clients who request IOM services.


4. Complete payment forms and direct clients to IOM cashier for prepayment processing and instructions.


5. Make airline reservations using the Amadeus reservation system in accordance with staff travel regulations.


6. Provide efficient service to Migrants by advising on availabilities, best routings and air fare information as per carriers with which IOM has agreements.


7. Confirm bookings with migrants and provide detailed itineraries and electronic tickets where applicable.


8. Provide relevant information on travel requirements to clients (e.g. vaccination and visa requirements) and update travel logs and reports.


9. Maintain and update continuously client files.


10. Make entries into IOM data bases as required following the Standard Operating Procedures (SOPs).


11. Update pre-flight files ensuring all necessary documents are requested for and included in the file.


12. Track all bookings and ensure required information is updated in the various travel management tools.


13. Perform any other duties that may be assigned.

IV. Competencies
 

The incumbent is expected to demonstrate the following technical and behavioural competencies:  

Behavioural
 

Accountability

• Accepts and gives constructive criticism


• Follows all relevant procedures, processes, and policies


• Monitors own work to correct errors

Client Orientation

• Establishes and maintains effective working relationships with clients


• Keeps clients informed of developments and setbacks

Continuous Learning

• Contributes to colleagues" learning


• Demonstrates interest in improving relevant skills

Communication

• Actively shares relevant information


• Writes clearly and effectively, adapting wording and style to the intended audience


• Listens effectively and communicates clearly, adapting delivery to the audience

Professionalism

• Masters subject matter related to responsibilities


• Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation


• Persistent, calm, and polite in the face of challenges and stress


• Treats all colleagues with respect and dignity


• Works effectively with people from different cultures by adapting to relevant cultural contexts

Teamwork

• Actively contributes to an effective, collegial, and agreeable team environment


• Gives credit where credit is due

Technical

• Basic Knowledge of Computer Reservation System –Preferably Amadeus or Galileo


• Basic Fare Search and Quotation Skills

V. Education and Experience

• Completed Advanced IATA Diploma;


• Basic work experience in Airline or Travel Agency;


• Competency in Microsoft Office programs including Outlook;


• Excellent communication and analytical skills;


• Working knowledge of MS Office suite and Outlook;


• Able to work, independently in stressful conditions, dynamic and results driven.

VI. Personal Development

 
The incumbent will acquire technical knowledge in movements and resettlement procedures and processes in the Operations department, and acquire understanding on policies and procedures from an international organization’s perspective and will gain in-site experience in working in an international multi- cultural environment, with an intergovernmental organization

VI. Languages Required

 
Fluency in both written and spoken English and Kiswahili.

Mode of Application

 
Submit cover letter and CV, including daytime telephone and e-mail contact to: 

International Organization for Migration (IOM), 

Human Resources Department,

and send via e-mail to hrnairobi@iom.int.

Closing Date: 28 June 2016.

Only Shortlisted Applicants will be contacted.

Note

No Fee: The International Organization for Migration (IOM) does not charge a fee at any stage of the recruitment process (application, interview meeting, process or training). IOM does not concern itself with information on applicants’ bank details.