.png)
May 5, 2016
Senior Account Manager-Kenya
Job Purpose
Our client recruiting a Nairobi-based Senior Account Manager to maintain its position as the energy access industry’s leading B2B Pay-As-You-Go technology provider. The Senior Account Manager will be the primary point of contact for high value channel partners, and will be responsible for orchestrating a superior partner experience.
The role focuses on ongoing relationship-building and proactive account management activities that promote overall customer satisfaction, product adoption, and product re-orders.
The position will be responsible for the successful onboarding of high value partners, their introduction to the platform and Pay-As-You-Go sales, and ultimately their happiness and success with Pay-As-You-Go.
The position will report directly to our Director of East African Operations, and will include periodic international travel.
Duties and Responsibilities:
Onboarding and training
- Work closely with the Business Development Lead on account strategy
- Onboard and train new account members via demos, presentations, collateral, and webinars, to ensure they are engaged with the product;
- Educate accounts on new features and tools while identifying target accounts for upsells and new opportunities
- Proactively reach out to partners to support policy and procedure change management
Defining and executing
- Establish productive, professional relationships with key personnel in partner accounts
- Understand partner needs and motivations
- Drive sales quotas by communicating and providing support regularly in person, on the phone, and via email
- Meet assigned targets for profitable sales volume and strategic objectives in partner accounts
- Proactively lead joint partner planning processes that develop mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship
- Consult and coach accounts to achieve success through defining the correct KPIs and identifying optimal end-user segments
Educating and enabling
- Become an expert in our client’s software products and provide recommendations to suit varying client needs
- Work with Customer Success, Platform, and Devices teams to articulate and monitor customer requests and feedback
- Help partners define and shape their market strategy through utilizing the our client’s tools
- Become a subject matter expert on all software tools, policies, and procedures that impact partner success
Job Requirements:
- BS/BA degree
- 5+ years of sales and sales leadership experience, preferably in an indirect/channel sales environment
- Demonstrated track record of managing client relationships and retaining accounts
- Demonstrated track record of driving revenue through partnerships
- Experience managing multiple projects simultaneously at various stages
- Expertise with Microsoft Office suite and CRM software
- Experience living and working in an emerging market context a plus
- Happiness in a very dynamic, fast-paced, flexible (and fun!) startup atmosphere
No comments:
Post a Comment