Field Service Technician Job in Nairobi, Kenya

Apr 19, 2016

Job Title: Field Service Technician

Job Code: FST/SIC/160418
 

Location: Nairobi, Kenya

Closing Date: Open Until Filled

Summary: Our client is an International organisation that provides technologies and services in more than 200 countries around the world. 

They are a trusted security provider and adviser to governments.


 
Job Objective: Provide first level technical support to ensure efficient and effective operation of the organization solution. 

Perform daily operation, maintenance, and troubleshooting tasks according to established procedures. 

Work with specialists and other teams to troubleshoot issues.

Primary Responsibilities:

• Provide the first-level support for technical issues


• Ensure the resolution of incidents within specific time constraints


• Perform routine system administration tasks


• Respond to requests of other technical teams


• Monitor equipment for quality of service, availability, and technical issues


• Perform preventive and corrective maintenance


• Investigate performance issues


• Assist in the testing of all new releases and upgrades


• Install, configure, optimize & maintain production systems, and applications


• Maintain accurate and updated logs and documentation; record all changes to production environment


• Identify situations requiring urgent attention and escalate as appropriate


• Coordinate deployments with other Field Operations Technicians and other teams


• Provide feedback and contribute to improvement initiatives


• Work outside business hours and availability for on call support depending on business requirements

Requirements:
Basic education and training:

• College degree or technical training in a relevant field, or equivalent combination of training, and/or experience

Professional experience:

• Minimum 2 years’ experience maintaining and troubleshooting equipment in a factory environment

Specific Knowledge Linked to the Job:
 

Mandatory:

• Ability to diagnose and analyze mechanical, electrical, and application issues


• Experience with Microsoft office tools (Excel / Word)


• Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues

Knowledge in one or more of the following fields a plus:

• Experience troubleshooting computer networks


• Knowledge of basic IT support procedures and tools


• Knowledge of basic PLC setup and programming

Personal Qualities Required, Abilities:

• Excellent interpersonal skills, innovative and good influencing skills


• Team oriented


• Ability to work under pressure


• Demonstrated ownership of responsibilities


• Customer oriented attitude


• Focus on quality and results


• Good written and verbal communication


• Self-motivation

How to Apply:
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Field Service Technician