Online Travel Company Travel Consultant Job in Nairobi, Kenya

Nov 4, 2016

Our Client, one of the largest Online Travel Company in Africa is seeking to recruit a Travel Consultant to join their team. 

Location: Nairobi, Kenya

She/he will be responsible for promoting and booking traveling arrangements for clients (individuals or businesses). 

The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.

 

Responsibilities

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.


• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services


• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.


• Supply travelers with pertinent information and useful travel/holiday material (guides, maps and event programs)


• Collect deposits and balances


• Use promotional techniques and prepare promotional materials to sell itinerary tour packages


• Handle unforeseen problems and complaints and determine eligibility for money returns


• Attend conferences to maintain familiarity with tourism trends


• Create and update electronic records of clients


• Maintain relationships with key persons


• Keep financial statements and documents


• Reach the revenue and profit targets

Requirements

• At least 2 years of experience as a travel consultant


• Excellent knowledge of traveling software (computer reservations systems and e-travel)


• Proficiency in English; knowledge of additional languages is an advantage


• Exemplary sales skills and customer oriented approach


• Well versed in various areas of travel (domestic/international, business / holidays, group / individual)


• Ability to present, persuade and communicate effectively


• Demonstrable ability to handle crises


• Degree in Hospitality, Travel, Tourism, Business or relevant field


• Candidates with personal travel experience will be preferred

How to Apply
 

Interested candidates who meet the requirements are invited to send their CV to ‘vacancies@jantakenya.com’ indicating the job title “TRAVEL CONSULTANT” on the subject line by 10th November 2016.