Hotel General Manager Job in Kenya

May 5, 2016

Hotel General Manager

Our client a prime Group of Luxury  Hotels and Lodges in East Africa is currently seeking to fill the position of a General Manager for its Hotels/Lodgers in Kenya

The primary responsibility is of the General Manager is to achieve optimal guest satisfaction and a good working environment to attain all set objectives. S/He must be able to delegate responsibilities, organize complex projects and launch priorities consistent with hotel objectives.

Primary responsibilities include:

In charge of Day to day general running and management of the hotel and enforcing hotel policies and procedures

• Establish priorities consistent with the hotels objectives.


• Develop an operating environment that assures consistent guest satisfaction


• Monitor  the  performance  of  the  hotel  through  of guest  satisfaction analysis  and financial reports


• Uphold product and service quality standards by conducting ongoing evaluations and investigating complaints.  Initiates corrective action.


• Prepare financial   reports for   management   that   clearly   explain   operational effectiveness,   trends   and variances.


• Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulation


• Manage  hotel operations budgeting, forecasting and performance to expectations


• Ensure hotel policies and procedures are followed by each department (Operations, Safety, HR, etc.)


• Develop strategies and operating plans in line with the longer-term goals


• Ensure timely and highly quality guest services that meet or exceeds clients expectations.


• Manage and supervise commercial operations, & revenue generations activities.


• Carrying out customer surveys and proposing improvements arising from feedback received.


• Coordinate planning with regard to work schedules, employment of employees within the different services;

Qualifications

• Degree in Hospitality Management./ Diploma in hotel management or related cause from Kenya Utalii college


• 5 years or more experience in in Hotel management preference 4 & 5 star hotels


• Prior Experience in financial management and budgeting

Application Procedure;

Interested & Qualified candidates to send their CVs to careers@frank-mgt.com CC frankmconsult@yahoo.com.

All applications should be received on or before 10th  May,  2016