Co-operative Bank Claims and Underwriting Manager Job in Kenya

May 31, 2016

Claims and Underwriting Manager

Are you dynamic, creative, self-driven and highly motivated experienced professional with a good Knowledge of principles and practices of bancassurance?

Are you keen and aware of market patterns with a genuine interest of the Insurance Industry? 

If yes, The Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place to elevate you to the next career level where you will be given every chance to take
responsibility for your own career development and be provided with ongoing training and ongoing support for professional development.

Reporting to the Head – Co-op Consultancy & Insurance Agency Ltd, the Claims and Underwriting Manager will be charged with the responsibility of supporting the delivery of Bancassurance as a business line in Co-op Consultancy and Insurance Agency Ltd. 

In addition, the role holder will spearhead the growth of bancassurance business across the Bank channels through supporting delivery channels, develop operating standards, and offer excellent customer service to bancassurance customers.

The role

The successful jobholder will be expected to:

• Drive growth in Bancassurance business across and outside the bank channels.


• Effectively create new client relationships and partnerships whilst ensuring retention of existing business relationships through high standards of customer service.


• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.


• Achieve the business targets on an ongoing basis by ensuring premium is collected as per the laid down procedures on all claims being reported to the department.


• Identify and leverage potential business opportunities and marketing initiatives bank-wide and seek necessary support from the managers/regional heads to actualize these into revenue.


• Design and see the implementation of marketing strategies and prospects for new business to meet bank targets


• Carry out market research and provide customer feedback to our head office Bancassurance team for the development of new products and enhancement of existing ones to suite the various market segments.


• Ensure that all queries on technical insurance issues from customers and branch staff are addressed promptly while providing technical guidance.


• Ensure compliance with all regulatory and internal procedures in regard to bancassurance business

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:-

• A Bachelor’s Degree in Insurance from a recognized University with atleast seven years working experience in insurance industry of which two should be in management or supervisory role.


• ACII professional qualification in insurance.


• Exposure to Insurance products in the bank set-up with knowledge of the Bank’s set standards, policies and the operating manual.


• Strong business acumen and strategic thinking capacity with strong analytical, problem solving and presentation skills.


• Excellent communicator with ability to work effectively in a diversified set up and in a highly collaborative team environment. 


• Proven ability to respond quickly, independently and appropriately to competing priorities under tight deadlines


• Personal organization and thoroughness coupled with the ability to work under minimum supervision with good Judgment and decision making skills.

How to apply:    

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to  jobs@co-opbank.co.ke  indicating the job reference number C&UM/3/RB/2016 by 7th June, 2016.

We are an equal opportunity employer.