StarTimes Business Hall Operations Manager Job in Kenya

Mar 31, 2016

Job Title: Business Hall Operations Manager

Department: Operations

Reports To: Operations Director

Job Duties:

• Accomplishescustomer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.


• Sourcing for new locations to set up new service centers


• Achieves customer service objectives by contributing customer service information in the business halls and recommendations to strategic plans and reviews; 


• Implementing high  customer-service standards in all the business halls; identifying customer service trends; determining system improvements; implementing change.


• Meets business halls financial objectives by communicating the financial requirements and scheduling expenditures


• Conducting regular visits to the business halls to ensure that they adhere to the company’s standards.


• Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; benchmarking best practices; analyzing information and applications.


• Maximizes customer operational performance by providing help resources in the business halls and resolving problems


• Conducting regular training to the team to ensure that information is standard and policies are communicated effectively

Skills and Qualifications:

• Customer Service,


• Process Improvement


• Managing Processes


• Decision Making


• Staffing


• Planning,


• Analyzing Information


• Developing Standards, Customer Service Experience


• Emphasizing Excellence

Skills and Competencies

 (A) StarTimes personality:

• Integrity and diligence

(B) Professional capability:

• Having a high level of initiative and drive


• Having strong sense of responsibility and commitment to one’s duties              


• Able to follow given instructions


• Time management skills


• Ability to work independently.


• Excellent attention to detail.

(C) Work related capability:

• Prior supervisory or leadership experience preferred.


• Proven ability to achieve and maintain departmental quality standards.


• Professional demeanor, dependable, and able to maintain confidential information.


• Strong written communication skills. Excellent grammar, spelling, and sentence construction.


• Exceptional listening and analytical skills.


• Strong knowledge of customer care processes and techniques.


• Must exhibit excellent leadership, communication, and interpersonal skills.


• Must have familiarity with Internet software and Windows operating systems.


• Customer Service,


• Process Improvement


• Managing Processes


• Decision Making


• Planning,


• Analyzing Information


• Developing Standards, Customer Service Experience


• Emphasizing Excellence


• Ability to work extended hours as needed

Education / Experience:

• Bachelor"s degree In Business Administration Commerce or related field or equivalent with experience in related industry.


• Relevant Postgraduate Training is an Added advantage


• Minimum 4 years of experience in operations Management in busy environment.


• Experience in managing and training teams and implementing set standards in a high pressured competitive environment.

Note:
Qualified candidates should send their application letters and CV’s quoting relevant skills and experience to kenyahr@startimes.com.cn
   
Only shortlisted candidates will be contacted.