Digital Marketing Company Customer Care Representative Job in Nairobi Kenya

Aug 19, 2016

Job Title: Customer Care Representative
 

Location: Nairobi
 

Nature of Job: Full Time
 

Summary: Our client a digital marketing company, is looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that the clients might face with accuracy and efficiency.
 

The target is to ensure excellent service standards and maintain high customer satisfaction.
 

 

Responsibilities

• Effectively manage large amounts of incoming chats and calls


• Generate sales leads


• Identify and assess customers" needs to achieve satisfaction


• Build sustainable relationships of trust through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/team sales targets and call handling quotas


• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers

Requirements

• Proven customer support experience


• Track record of over-achieving quota


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Diploma/ Degree in Sales and Marketing

Qualifications

• Ability to marry both sales and marketing and customer service


• Experience in Social Media marketing, Telesales, Customer Service or BPO

If you meet the above criteria send CV urgently to recruitment@nawirikenya.com

Only the shortlisted candidates will be contacted.